sipgate team & trunking Help

Adding a Phone or Extension Number to a User

To Assign phone or extension numbers to a User:

  • Click on My Settings.
  • Select the Phone tab.
  • Click on the + Phone Numbers or + Extension button:


  • A pop up box will appear which will allow you to choose the phone or extension number to assign to the User:


  • Your outbound Caller ID can be setup by under Phone --> Caller ID

Important: If you select a phone number that's already assigned to a User or Group phone, the phone number will be removed from that User/Group and assigned to your User's numbers.


Special Routing:

Standard call routing: all of the User's available phones will ring on incoming calls.

Special routing: Users can choose which of their phones will ring based on the extension or phone number that was called.


To set up special routing:

  • Click Settings.
  • Click Edit routing in the green field below your list of phones:

  • In the pop-up menu you can edit your routing for your phone numbers, extensions and group numbers.
  • When special routing is active the green field will turn red:





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