# Account Crediting & Billing Settings

- [How to import call detail records into excel](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-to-import-call-detail-records-into-excel.md): How to download and import sipgate Call Detail Records (CDR) in CSV format into Microsoft Excel with proper formatting.
- [How is my invoice calculated?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-is-my-invoice-calculated.md): How sipgate invoices work with the prepaid credit model, including where to find invoices and account statements.
- [What are the possible outgoing caller IDs for phones and forwarded calls?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/what-are-the-possible-outgoing-caller-ids-for-phones-and-forwarded-calls.md): How to configure outgoing caller IDs for phones and forwarded calls in your sipgate account, including anonymous calling.
- [How much does Call Forwarding cost?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-much-does-call-forwarding-cost.md): Call forwarding costs in sipgate, including charging rules, flat rate exclusions, and how forwarded calls are billed.
- [How can I change my sipgate plan?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-can-i-change-my-sipgate-plan.md): How to upgrade, downgrade, or terminate your sipgate plan, including billing details and account closure information.
- [Invoices](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/invoices.md): How to access, download, and manage invoice notifications in your sipgate account as an administrator.
- [How to view and refund your credit](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-to-view-and-refund-your-credit.md): How to view your sipgate account credit balance, access account statements, and request a credit refund.
- [How do I change my contract details?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-do-i-change-my-contract-details.md): How to change contract details in your sipgate account, including contract partner, billing address, email, and locations.
- [How to change your VAT Number](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-to-change-your-vat-number.md): How to change or update your VAT number in your sipgate account settings as an administrator.
- [How can I setup or change Automatic Account Crediting?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-can-i-setup-or-change-automatic-account-crediting.md): How to set up, change, or remove automatic account crediting and credit card details in your sipgate account.
- [Itemised Call List](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/itemised-call-list.md): How to access and use the itemised call list in your sipgate account, including filtering, exporting, and data storage options.
- [Entering Your VAT Number](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/entering-your-vat-number.md): How to enter your VAT number in your sipgate account to have VAT excluded from service and call charges.
- [Managing your sipgate account balance and payments](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/managing-your-sipgate-account-balance-and-payments.md): How to manage payments, credit cards, and balance notifications in your sipgate account as an administrator.
- [Where can I find my SIP Credentials (SIP ID and SIP Password)?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/where-can-i-find-my-sip-credentials-sip-id-and-sip-password.md): How to find your SIP ID and SIP Password to register a VoIP device to your sipgate account.


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