# Account Management - [Login](https://teamhelp.sipgate.co.uk/account-management/login.md) - [How do I set up Two-Factor Authentication (2FA)?](https://teamhelp.sipgate.co.uk/account-management/login/how-do-i-set-up-two-factor-authentication-2fa.md): How to set up Two-Factor Authentication (2FA) for your sipgate account using an authenticator app for added security. - [What to do if you can't log in to your sipgate account?](https://teamhelp.sipgate.co.uk/account-management/login/what-to-do-if-you-cant-log-in-to-your-sipgate-account.md): Troubleshooting guide for sipgate login issues including password resets, email changes, and common browser errors with solutions. - [What can I do if I forgot my password?](https://teamhelp.sipgate.co.uk/account-management/login/what-can-i-do-if-i-forgot-my-password.md): How to reset or change your sipgate login password if you have forgotten it or want to update it. - [Locations](https://teamhelp.sipgate.co.uk/account-management/locations.md) - [How to add multiple locations to your account](https://teamhelp.sipgate.co.uk/account-management/locations/how-to-add-multiple-locations-to-your-account.md): How to add multiple business locations to your sipgate account, including address verification and emergency 999 setup. - [How to move or delete a location](https://teamhelp.sipgate.co.uk/account-management/locations/how-to-move-or-delete-a-location.md): How to move or delete a business location in your sipgate account while staying reachable on your current numbers. - [Setting up and using 999 emergency services with sipgate](https://teamhelp.sipgate.co.uk/account-management/locations/setting-up-and-using-999-emergency-services-with-sipgate.md): How to activate and manage 999 emergency service locations in your sipgate VoIP account, including setup and limitations. - [Managing Phone Numbers](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers.md) - [How do I book new phone numbers?](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/how-do-i-book-new-phone-numbers.md): How to book new local, international, and test phone numbers in your sipgate account as an administrator. - [How to assign phone numbers](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/how-to-assign-phone-numbers.md): How to assign phone numbers to users, groups, fax, IVR, and other destinations in your sipgate account. - [How to assign an extension number](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/how-to-assign-an-extension-number.md): How to assign internal extension numbers to users and groups in your sipgate account, including restrictions and dialing instructions. - [Can I list my sipgate number in the Telephone Book?](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/can-i-list-my-sipgate-number-in-the-telephone-book.md): Whether you can list your sipgate number in the public telephone directory and how to maintain an existing entry during porting. - [Booking Extra International Phone Numbers](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/booking-extra-international-phone-numbers.md): How to book extra international phone numbers in your sipgate account, including important limitations and cancellation steps. - [How can I cancel a phone number?](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/how-can-i-cancel-a-phone-number.md): How to cancel phone numbers and plans in your sipgate account, including rescinding cancellations and account closure. - [How can I port my phone number to other providers?](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/how-can-i-port-my-phone-number-to-other-providers.md): How to port your sipgate phone number to another provider, including steps for fixed-line and mobile number transfers. - [Groups and User](https://teamhelp.sipgate.co.uk/account-management/groups-and-user.md) - [How to add or remove a Group greeting](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-to-add-or-remove-a-group-greeting.md): How to add, change, or remove a group greeting in your sipgate account using standard announcements, MP3 uploads, or phone recordings. - [What call statistics are available for Groups?](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/what-call-statistics-are-available-for-groups.md): Overview of group call statistics in sipgate, including available metrics, data export, and queue monitoring features. - [The Admin dashboard at sipgate](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/the-admin-dashboard-at-sipgate.md): Overview of the sipgate admin dashboard, including user management, channel overview, quick links, and feature navigation. - [How do I create and manage Users](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-do-i-create-and-manage-users.md): How to create, manage, and configure user profiles in your sipgate account as an administrator. - [How can I add multiple users to my account at once?](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-can-i-add-multiple-users-to-my-account-at-once.md): How to add multiple users at once via CSV upload or directory import from Microsoft Entra ID or Google Workspace. - [How can I create a new Group?](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-can-i-create-a-new-group.md): How to create a new group in your sipgate account to enable simultaneous ringing for multiple users. - [How to add a phone or extension number to a Group?](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-to-add-a-phone-or-extension-number-to-a-group.md): How to add a phone number or extension to a group in your sipgate account, including restricted extension numbers. - [How do I set up Call Forwarding for a Group?](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-do-i-set-up-call-forwarding-for-a-group.md): How to set up call forwarding, holiday profiles, and absence routing for groups in your sipgate account. - [Setting up Call Queues](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/setting-up-call-queues.md): How to set up call queues for groups in your sipgate account as part of the Pro Package add-on. - [Overview of an Account's Current Users](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/overview-of-an-accounts-current-users.md): How to view an overview of all current users in your sipgate account, including their details and access levels. - [How do I setup my account as a User?](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-do-i-setup-my-account-as-a-user.md): Step-by-step guide for new users to set up basic telephony routing and register a VoIP device in their sipgate account. - [Account Crediting & Billing Settings](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings.md) - [How to import call detail records into excel](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-to-import-call-detail-records-into-excel.md): How to download and import sipgate Call Detail Records (CDR) in CSV format into Microsoft Excel with proper formatting. - [How is my invoice calculated?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-is-my-invoice-calculated.md): How sipgate invoices work with the prepaid credit model, including where to find invoices and account statements. - [What are the possible outgoing caller IDs for phones and forwarded calls?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/what-are-the-possible-outgoing-caller-ids-for-phones-and-forwarded-calls.md): How to configure outgoing caller IDs for phones and forwarded calls in your sipgate account, including anonymous calling. - [How much does Call Forwarding cost?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-much-does-call-forwarding-cost.md): Call forwarding costs in sipgate, including charging rules, flat rate exclusions, and how forwarded calls are billed. - [How can I change my sipgate plan?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-can-i-change-my-sipgate-plan.md): How to upgrade, downgrade, or terminate your sipgate plan, including billing details and account closure information. - [Invoices](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/invoices.md): How to access, download, and manage invoice notifications in your sipgate account as an administrator. - [How to view and refund your credit](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-to-view-and-refund-your-credit.md): How to view your sipgate account credit balance, access account statements, and request a credit refund. - [How do I change my contract details?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-do-i-change-my-contract-details.md): How to change contract details in your sipgate account, including contract partner, billing address, email, and locations. - [How to change your VAT Number](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-to-change-your-vat-number.md): How to change or update your VAT number in your sipgate account settings as an administrator. - [How can I setup or change Automatic Account Crediting?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-can-i-setup-or-change-automatic-account-crediting.md): How to set up, change, or remove automatic account crediting and credit card details in your sipgate account. - [Itemised Call List](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/itemised-call-list.md): How to access and use the itemised call list in your sipgate account, including filtering, exporting, and data storage options. - [Entering Your VAT Number](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/entering-your-vat-number.md): How to enter your VAT number in your sipgate account to have VAT excluded from service and call charges. - [Managing your sipgate account balance and payments](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/managing-your-sipgate-account-balance-and-payments.md): How to manage payments, credit cards, and balance notifications in your sipgate account as an administrator. - [Where can I find my SIP Credentials (SIP ID and SIP Password)?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/where-can-i-find-my-sip-credentials-sip-id-and-sip-password.md): How to find your SIP ID and SIP Password to register a VoIP device to your sipgate account. - [Contacts](https://teamhelp.sipgate.co.uk/account-management/contacts.md) - [Making Calls Using Your Contact List](https://teamhelp.sipgate.co.uk/account-management/contacts/making-calls-using-your-contact-list.md): How to make calls directly from your sipgate contact list, event list, or using the Call button. - [Contacts - Creating, Editing and Deleting](https://teamhelp.sipgate.co.uk/account-management/contacts/contacts-creating-editing-and-deleting.md): How to create, edit, delete, import, and export contacts in your sipgate account address book. - [How can I import Contacts from a csv-file?](https://teamhelp.sipgate.co.uk/account-management/contacts/how-can-i-import-contacts-from-a-csv-file.md): How to import contacts from a CSV file into your sipgate account, including file format requirements and mapping. - [How do I prepare a .CSV File for import on Mac?](https://teamhelp.sipgate.co.uk/account-management/contacts/how-do-i-prepare-a-csv-file-for-import-on-mac.md): How to ensure your CSV contact file is saved in UTF-8 format on Mac OS for importing into sipgate. - [How do I prepare a .CSV File for import on Windows?](https://teamhelp.sipgate.co.uk/account-management/contacts/how-do-i-prepare-a-csv-file-for-import-on-windows.md): How to ensure your CSV contact file is saved in UTF-8 format on Windows for importing into sipgate. - [Importing Contacts from a Google Apps Business Account Fails](https://teamhelp.sipgate.co.uk/account-management/contacts/importing-contacts-from-a-google-apps-business-account-fails.md): How to fix contact import failures from Google Apps business accounts by disabling the Force SSL setting. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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