How do I set up my sipgate Voicemail?

Set up your sipgate Voicemail with custom greetings, notifications, PIN access, and free playback from any sipgate phone line.

The sipgate Voicemail is a free, intelligent answering machine for your sipgate phone line. When you can't answer a call, the voicemail takes over. You can record a custom greeting or use the standard one. Callers can leave a message during user-set timeframes, which is saved as both an audio and text file and sent to a preferred e-mail adress via e-mail.

Here's an overview of the sipgate Voicemail features:

• Takes calls when the phone is offline or unreachable

• Handles calls during specific times and from specific numbers

• Records incoming calls for up to two minutes

• Options for greetings with or without recording

• Greeting length is up to 180 seconds (Click2Record)

• Free playback from any sipgate line

• Remote access from any phone

• Record personal greetings via phone or MP3 upload

• Free email notifications with an optional MP3 or text attachment

• Notifications of missed calls via email, SMS, or fax

• Set voice messages for users and groups

Notifications

You can receive notifications of new Voicemails via email or SMS and decide whether individuals or entire groups should be notified. Go to Voicemail under Telephony and click on Email Notifications.

For more notification and filter options, click on Notifications in the navigation panel and create a new filter for calls, Voicemails, or SMS.

Listening to Voicemails

The sipgate Voicemail allows you to retrieve messages from any phone, even outside your account. You just need a PIN, which you can easily set for one or multiple Voicemails.

By clicking on the Voicemail entry in the Event-List, a menu will open with detailed information about your received messages. Here, you can listen to messages, download them, or return calls. You'll also find a transcript of the message and the option to add the caller to your contacts.

Free Voicemail playback on sipgate

To check your Voicemail, call the free number 55000 from your sipgate phone. Group voicemails have their own unique numbers (e.g., 55004).

Control your Voicemail with these commands:

• Press 3 to listen to the message

• Press 4 to delete the message

• Press * to return to the main menu

Setting the PIN

• Go to Telephony in the navigation menu

• Select the relevant Voicemail

• Under PIN, click the gear icon to set your personal PIN

• Optionally, you can set numbers allowed to access the Voicemail without a PIN