# How can I set up my IVR Menu?

#### How to set up a multi-level voice menu (IVR)

**Multiple voice menus (IVRs) can be linked together.**\
For example: If customers press 1 at the beginning, they will hear the announcement for the main branch in London and then they can press 1 again to get the opening hours.

Alternatively, they can press 2 to speak with customer support. If 2 is pressed in the first menu, the call will be connected to the Brighton branch. In Brighton, pressing 1 will provide the branch's opening hours, or pressing 2 will connect the caller to Brighton's customer support.

#### Configuring this scenario

**Create the main voice menu**\
Assign a phone number and a meaningful name to the voice menu (e.g., "IVR Central"). The main announcement could be: "To connect with our London branch, please press 1. If you would like to speak to our team in Brighton, press 2."

**Set up the voice menu for the London branch** (e.g., "IVR London").\
A suitable announcement for this could be: "Press 1 to hear our opening hours. Press 2 to connect with our support team."

* For button 1, create the announcement for the opening hours.
* For button 2, link it to customer support (for example, an already set-up London customer support group).

**Create another voice menu for the Brighton branch** following the same pattern (e.g., "IVR Brighton").

* In the main voice menu ("IVR Central"), link button 1 to the London branch IVR and button 2 to the Brighton branch IVR.

#### Adding and managing greetings

Until a greeting is added to an IVR, the IVR will remain inactive, and callers will hear a busy tone.

**To add a greeting to an IVR's menu**

* Open Account Administration → IVR
* Click on the desired IVR
* Choose either Click2Record or Upload MP3
  * If using Click2Record, the VoIP phone selected for Click2Dial will ring to record the greeting.
  * If uploading an MP3 file, ensure it is under 2MB in size.

**To change an IVR menu's greeting**

* Open Account Administration → IVR
* Click on the desired IVR
* In the Main Greeting section, click Change
* Select Click2Record or Upload MP3

Although only one greeting can be active at a time, you can upload or record multiple greetings, which can later be renamed or deleted as needed.


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