> For the complete documentation index, see [llms.txt](https://teamhelp.sipgate.co.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/group-or-shared-voicemail-setup.md).

# Group or shared voicemail setup

{% hint style="info" %}
**Note:** This feature works differently in sipgate neo, so this article does not apply.
{% endhint %}

#### Group Voicemail

Group Voicemails can only be changed by admins. Navigate to the group Voicemail under **Voicemails and devices** and select the specific **Group Voicemail**. After adding a personal voicemail greeting to a Group Voicemail, you can choose to play this greeting to callers without the option of leaving a voicemail.

![](/files/wBRlr6U830ak70Hzygoq)

You can also set up Voicemail under **Telephony** then **Groups**. Here you can adjust your routing diagram to determine when your Voicemail is activated and which greeting is played.

![](/files/2Tj8AdZwfAzz0HMYsOU8)

MP3 file voicemail announcements should be:

* Less than 120 seconds
* Smaller than 2 MB.

You can add a voicemail to a Group from within the Group's settings. The voicemail can be accessed by all members of the group.

To add a voicemail, please use the following instructions:

* In the **Account Administration**, click **Telephony** **→** **Groups**.
* Select the Group for which you wish to add a Voicemail.
* Select **Voicemail** and then **Manage announcements**
* here you can select a **pre-recorded announcement** or upload your individual **announcement**
* calls will be sent to voicemail using the Group's [Voicemail, Call Forwarding & Hunting](https://teamhelp.sipgate.co.uk/hc/en-gb/articles/204125042) rules.

In the Routing settings, you can easily define when the Voicemail should activate and which greeting to play. Just click on **Edit Routing**, then **Add Forwarding**, and select **Voicemail**. For any future adjustments, simply use the gear icon.

#### Playing a greeting without the option to leave a voicemail:

* After uploading a personalised greeting to a Group's voicemail there will be an additional option "Do not allow the recording of messages - just play the announcement."
* With this option selected callers will be played your pre-recorded greeting without the option to leave a voicemail message.