# What is sipgate Call Recorder?

sipgate Call Recorder is a feature that allows you to automatically record all outgoing calls on your sipgate account. Before using this feature, an administrator must enable it in the left-hand menu under Phone System ➔ Customisation. Incoming calls will not be recorded unless you dial \*6 to start an individual recording manually.

#### How to activate Call Recorder

After an Account Administrator has booked the feature, they must activate the Call Recorder option for each user on the account.

**As an Administrator**

* Open the Account Administration.
* Click on **Users** and select the desired user.

**As a User**

* Log in to your sipgate user interface.
* Click **Telephony** in the left-hand navigation.

The following steps are the same for both Administrators and Users:

* In the top bar, you will see an overview of devices. Click on the phone you want to activate Call Recorder for.
* A window will open—scroll down and click on **More Settings**.
* Toggle **Record all calls** so that it turns blue and reads "On."

The change should take effect immediately. All outbound calls made from this specific device will now be automatically recorded.

#### Custom Announcements

When Call Recording is enabled, a standard announcement will be played before each call, informing all participants that the call is being recorded. This message is audible to both/all call parties.

Administrators can replace the standard message with a custom MP3 file:

* In **Account Administration**, click on **Customisation** in the left-hand menu.
* Scroll down to find the **Call Recording Announcement** option.
* Upload your custom message.

Uploading a new announcement will automatically replace the default or any existing custom message. Only one custom message can be stored at a time.

#### Stopping a Recording

To manually stop a recording during a call, press **∗ 6** on your phone. The recording will be saved up to the point you stopped it. You can find the recording in your **Event List**.

#### Accessing and Storing Recordings

All recorded calls can be found in the **Event List** of the respective user. Users can download or delete recordings from their Event List.

Recordings are available for at least **12 months**. To ensure recordings are stored for the full contract duration:

* Go to **Account Administration**.
* Click on **Account & Billing** ➔ **Account Settings**.
* Set the **Event List Storage** to **Store for the entire contract duration**.

If set to **Store for 1 month**, recordings will be deleted after one month.

#### Pricing

The Call Recorder feature costs **£29.95 (ex VAT) per month**, plus **3.6p/min**. This per-minute charge is not included in any call package.

#### User Access

Only the **user who owns the Event List** has access to their recordings. Administrators do **not** have access to other users' recordings.


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