> For the complete documentation index, see [llms.txt](https://teamhelp.sipgate.co.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-to-upload-and-manage-customised-music-on-hold.md).

# How to upload and manage customised music on hold

You can replace the default **Music on Hold** played during call holding at the account level. This allows callers to recognize that their call is on hold, for example, during a transfer.\
To upload a custom **Music on Hold** MP3 file, you must be logged into your sipgate account as an **Administrator**.

#### Steps to add custom hold music

Go to **Account Administration** ➔ **Customisation**.\
Scroll down to the **Call hold** section and click the **gear icon.**

![](/files/DzlNOfC6I3RUhddfA2tl)

Click **Upload MP3** to add your custom audio file. Your file must be in **MP3 format** and can be up to **10 MB** in size. You can **rename, delete, or select** which hold music file to use.

![](/files/Sax3t14uzjo1uexEZcxk)

Click **Save** to apply your changes.

The uploaded file will now replace the default hold music played when calls are put on hold across your account.