# How to upload and manage customised music on hold

You can replace the default **Music on Hold** played during call holding at the account level. This allows callers to recognize that their call is on hold, for example, during a transfer.\
To upload a custom **Music on Hold** MP3 file, you must be logged into your sipgate account as an **Administrator**.

#### Steps to add custom hold music

Go to **Account Administration** ➔ **Customisation**.\
Scroll down to the **Call hold** section and click the **gear icon.**

![](https://1449431311-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FftdJXe39x3wvuZjiDFLY%2Fuploads%2Fgit-blob-48e40796b279578dc1b53e232dcf9fd34aaec8e9%2Fmceclip0.png?alt=media)

Click **Upload MP3** to add your custom audio file. Your file must be in **MP3 format** and can be up to **10 MB** in size. You can **rename, delete, or select** which hold music file to use.

![](https://1449431311-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FftdJXe39x3wvuZjiDFLY%2Fuploads%2Fgit-blob-7e279ee41cd1c64bf8bfa5ad4f4c5ca553c7aa3c%2Fmceclip1.png?alt=media)

Click **Save** to apply your changes.

The uploaded file will now replace the default hold music played when calls are put on hold across your account.