How can I use IVR (Interactive Voice Response) with sipgate?

How to set up and use IVR (Interactive Voice Response) with sipgate to route inbound callers automatically.

Interactive Voice Response (IVR) allows you to quickly and automatically connect your inbound callers with the correct destination.

IVRs are offered as part of the sipgate Pro Package.

An account Administrator can book the Pro Package in your sipgate account's settings under Account Administration ➔ Plans & Packages ➔ Overview.

As soon as you have booked the Pro Package, you can set up your first IVR.

Setting up a Single-Level IVR

• Navigate to Account Administration

• Navigate to IVR in the left-hand sidebar

• Select +IVR

• Give the IVR a Name

• Select a phone number from your available numbers with the + Phone Number button and click Add new IVR

• Upload at least one Main Greeting by pressing Click2Record. This is the greeting which all callers will hear when they call the number assigned to the IVR. Only one main greeting can be active at a time.

• Assign key presses to destinations under Key Press Assignment. You can configure up to 10 key presses (0-9 on a dial pad). Possible destinations are a User, Device, Greeting, Other IVR (see 'How to set up a multi-level IVR) and Group.

Professional Greetings

Once you have tested out your IVR flow, you may find that it does not sound professional enough. Luckily there are lots of voice recording services such as VoiceBunny who provide professional voice-over artists for your greetings.

Important

• Deleting an IVR also deletes all uploaded greetings, so ensure you have a backup of these

• Until a Main Greeting has been uploaded, callers will only hear an engaged tone and cannot use the IVR

• If your destinations include Users or Groups, unanswered calls will follow the User or Group's Call Forwarding rules.