# How can I use IVR (Interactive Voice Response) with sipgate?

[Interactive Voice Response (IVR)](https://www.sipgateteam.co.uk/features/ivr) allows you to quickly and automatically connect your inbound callers with the correct destination.

IVRs are offered as part of the sipgate [Pro Package](https://teamhelp.sipgate.co.uk/hc/en-gb/articles/204078062).

An account [Administrator](https://teamhelp.sipgate.co.uk/hc/en-gb/articles/204130832) can book the Pro Package in your sipgate account's settings under **Account Administration** ➔ **Plans & Packages ➔** **Overview**.

As soon as you have booked the Pro Package, you can set up your first IVR.

#### Setting up a Single-Level IVR

* Navigate to **Account Administration**
* Navigate to **IVR** in the left-hand sidebar
* Select **+IVR**
* Give the IVR a Name
* Select a phone number from your available numbers with the **+ Phone Number** button and click **Add new IVR**
* Upload at least one [Main Greeting](https://teamhelp.sipgate.co.uk/hc/en-gb/articles/204167371) by pressing **Click2Record**. This is the greeting which all callers will hear when they call the number assigned to the IVR. Only one main greeting can be active at a time.
* Assign key presses to destinations under **Key Press Assignment**. You can configure up to 10 key presses (0-9 on a dial pad). Possible destinations are a User, Device, Greeting, Other IVR (see 'How to set up a multi-level IVR) and Group.

#### Professional Greetings

Once you have tested out your IVR flow, you may find that it does not sound professional enough. Luckily there are lots of voice recording services such as [VoiceBunny](http://www.voicebunny.com/) who provide professional voice-over artists for your greetings.

#### Important

* Deleting an IVR also deletes all uploaded greetings, so ensure you have a backup of these
* Until a Main Greeting has been uploaded, callers will only hear an engaged tone and cannot use the IVR
* If your destinations include Users or Groups, unanswered calls will follow the User or Group's Call Forwarding rules.


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