# How can I create and edit Telephony and Routing for a User?

This guide provides steps for assigning phone numbers, creating a VoIP device connection, adding and editing call routes, and renaming routes and devices.

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**Note:** Administrators have full control over Call Routing for all Users, while individual Users can only manage their own.
{% endhint %}

#### Editing Call Routing for Administrators

**Assigning a Phone Number**\
To assign a phone number, log in, go to **Users**, and select the desired User.

![](/files/4OlksKz2nEze4F42zVwh)

Click **Edit**.

![](/files/TihQhTe0A5TarSOi0DCo)

In the routing diagram, assign a phone number to the User.

![](/files/lk1WM9wqYb5G6Jp6AEXV)

Then finish by clicking **Finish editing**.

**Creating a VoIP Device**\
To create a VoIP device, log in, select the User, and click **Edit Routing**. Then, click **Add a new device**.

![](/files/QITfqrKxCCuP5h7GmXyw)

This will generate a SIP ID and password for registering a VoIP phone. The device will now appear in the routing diagram, where you can toggle it on or off.

**Customising Call Routing for Devices and Numbers**\
Click **Add** to set up separate call routing for different devices and phone numbers.

![](/files/DKUCkOsFHJIUNZHAWPmr)

A new call route will be created, which you can customise by clicking **Edit routing.**

**Renaming Call Routes and Devices**\
We recommend renaming routes and devices for easier identification. To rename, click **Edit routing** for routes or the three-dot icon next to a device to edit its name.

#### Editing Call Routing for Users

Users can manage their own Call Routing by logging in and selecting **Telephony** from the sidebar. They will see the same routing options as administrators but cannot add new phone numbers to their routes.


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