What is the presence indicator?

Understanding the presence indicator in the sipgate app to see colleague availability and call status.

The presence indicator shows the current status of your colleagues – for example "available" or "on a call". This way you can see at a glance who is reachable.

For sipgate accounts created before 25.08.2025

You can find the presence indicator under My Telephony. It shows which users are available. If someone is on a call, the card with the internal extension appears in red.

Important: All users must be assigned to an internal extension.

For sipgate accounts created from 25.08.2025 onwards

The presence indicator is integrated into the sipgate app. You can see the status of your colleagues in several places:

• under Contacts in the sidebar in the Team tab and in the respective contact details

• in the channel under the Availability tab

• in your personal channel under the Favorites tab – here you can create your own availability display with favorited team contacts

• in the omnibar, which opens when you click on Start call in the sidebar and search for a team contact

Which statuses are available?

The presence indicator distinguishes between two types of statuses:

Global status – applies to you as a person, independent of the channel, and is displayed on the avatar:

• Available You are ready to answer calls

• In a call You are currently on the phone

• In follow-up You are in the configured follow-up time

• Do not disturb You have set yourself to "Do not disturb" and are not reachable for incoming calls

• Offline None of your devices or apps are connected

• Not available You are logged out of your personal channel

Channel status – only applies to a specific channel:

• Logged in You are logged into the channel and can answer calls there

• Logged out You are logged out of the channel

How is the status displayed?

The status is represented by a colored indicator on the avatar and a label below the avatar.

When someone is logged out of a channel, the avatar is grayed out and marked as "Logged out".

What influences the status?

Your global status is updated automatically:

• You start a call: Status changes to In a call

• You end a call: You can switch to In follow-up

• You log out of all channels: Status becomes Offline

• You log out of your personal channel: Status becomes Not available

You can also change your status manually, for example to Do not disturb when you want to work without interruptions

The personal channel

Every user has a personal channel. This is mainly used for internal 1-to-1 telephony. Your availability in this channel is particularly important

• Logged into personal channel + global status Available: You appear as Available (green)

• Logged out of personal channel: You appear as Not available, even if you are logged into other channels

Important: If you are logged out of your personal channel, your colleagues cannot reach you directly via internal telephony. You are then only reachable via channels you are logged in.

When am I available?

You are considered Available when all of the following conditions are met:

• You are logged into your personal channel

• Your global status is not In a call, In follow-up, Do not disturb or Offline

Special case: Available in this channel

If you are logged into a shared channel but logged out of your personal channel, your colleagues will see "Available in channel" in the respective channel. This means: You can answer calls in this specific channel, but you are not reachable via your personal channel.