What is sipgate Conversation Intelligence?

Conversation Intelligence (CI) explained: account-wide analysis of call content by admins, as distinct from the user-visible AI Assist features.

Conversation Intelligence (CI) analyses call content across the whole account. Unlike AI Assist, CI features are activated and configured by admins or team leads – the results relate to the calls of all users in the account, but aren't directly visible to the individual user on the call event in the sipgate app.

What's the difference between CI and AI Assist?

	AI Assist	Conversation Intelligence (CI)
Who activates it?	Each user for themselves	Admins/team leads, account-wide
Whose call content?	The user's own calls	Calls of all users in the account
Where is it visible?	Directly on the call event in the sipgate app	Not on the call event, but in separate admin areas or external systems

CI features at a glance

• CI Webhooks: Admins set up webhooks in the App Web to automatically transfer transcripts, summaries, and other call data to external systems such as a CRM. Read more in How do I set up CI Webhooks?

Note: The sipgate.co.uk help centre currently doesn't have a dedicated article for Custom Fields yet – this is documented in the German help centre for now.

Requirements for CI features are admin access and an active transcription for the relevant channel or agent (Business or Premium tariff).