> For the complete documentation index, see [llms.txt](https://teamhelp.sipgate.co.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/what-is-sipgate-conversation-intelligence.md).

# What is sipgate Conversation Intelligence?

Conversation Intelligence (CI) analyses call content across the whole account. Unlike [AI Assist](/use-sipgate/sipgate-app/sipgate-app-ai-features.md), CI features are activated and configured by admins or team leads – the results relate to the calls of all users in the account, but aren't directly visible to the individual user on the call event in the sipgate app.

## What's the difference between CI and AI Assist?

|                      | AI Assist                                     | Conversation Intelligence (CI)                                         |
| -------------------- | --------------------------------------------- | ---------------------------------------------------------------------- |
| Who activates it?    | Each user for themselves                      | Admins/team leads, account-wide                                        |
| Whose call content?  | The user's own calls                          | Calls of all users in the account                                      |
| Where is it visible? | Directly on the call event in the sipgate app | Not on the call event, but in separate admin areas or external systems |

## CI features at a glance

* **CI Webhooks:** Admins set up webhooks in the **App Web** to automatically transfer transcripts, summaries, and other call data to external systems such as a CRM. Read more in [How do I set up CI Webhooks?](/use-sipgate/sipgate-app/how-do-i-set-up-ci-webhooks.md)

{% hint style="info" %}
**Note:** The sipgate.co.uk help centre currently doesn't have a dedicated article for Custom Fields yet – this is documented in the German help centre for now.
{% endhint %}

**Requirements** for CI features are admin access and an active transcription for the relevant channel or agent (Business or Premium tariff).