sipgate app AI Features
Overview of Conversation Intelligence in the sipgate app – activate and use Summaries, Subjects, Smart Answers and other CI features.
Conversation Intelligence (CI) analyses your calls automatically and makes the results available directly in the sipgate app – for example as a summary, a meaningful call title, or as answers to questions you have defined in advance.
Where do I find CI features?
You'll find the CI features in the sipgate app under Settings ➔ Conversation Intelligence.
As soon as a CI feature is active, a transcript of your calls is created in the background. This transcript is the basis for all other features – it's generated automatically once at least one feature is active and isn't something you enable separately.
A transcript is only created for calls longer than 10 seconds. You can cancel processing at any time during the call.
Quota:
Included: 10 processings per month
Business and Premium: unlimited
Important: Analysis is optimised for speech. Music or loud background noise can interfere with speech recognition. The time it takes to analyse a call can vary depending on the time of day and current load.
Production features
Summaries
When Summaries is active, every call ends with a summary. The AI identifies the key topics and main points and displays them as bullet points or short sentences.
Activate Summaries:
In the sipgate app, open Settings ➔ Conversation Intelligence.
Turn on Summaries. Transfer a summary to your CRM:
Important: Transferring to a CRM is only available with the sipgate app Business or Premium.
Manually: Use the Push to CRM button to send the summary directly to the connected CRM.
Automatically: Under Settings ➔ Integrations, open the relevant integration and turn on the Summary checkbox under Add to logging automatically. Summaries are then transferred to that CRM automatically. Edit a summary:
You can edit a summary as long as you handled the call yourself.
Manage a summary:
Open the call in your inbox and click the three-dot button above the summary. There you can copy or delete the summary, or switch between displaying it as running text or as bullet points.
Subjects
Subjects gives every captured call a meaningful title. That way you can tell what a call was about straight from the inbox.
Smart Answers
Smart Answers checks questions you've defined in advance against a call and then provides the answers that emerge from the conversation as a summary. You set the questions individually.
Beta features
Beta features are fully usable but still in the testing phase and are being expanded continuously.
To-dos
To-dos picks up tasks agreed during a call and provides them as a list afterwards.
Talk Ratios
Talk Ratios shows how much each participant spoke.
Conversation Starters
Conversation Starters suggests prompts you can use to open or keep a conversation going.
Choose an LLM provider
From version 2.12.1 you can set the preferred LLM provider for the CI features:
OpenAI – US provider hosted in Europe
Mistral AI – fully European and GDPR-friendly
Important: This choice can only be made by admins and applies to the entire account, i.e. to all users.
Understanding feature status
sipgate develops CI features in several stages:
Lab features: We test whether a new feature works in principle and adds value.
Beta features: We're convinced by the feature and make it available to a wide group. It's still in the testing phase and is being expanded continuously.
Production features: Features that have been iterated on several times, shaped by customer feedback, and brought to market maturity.
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