> For the complete documentation index, see [llms.txt](https://teamhelp.sipgate.co.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/sipgate-app-ai-features.md).

# sipgate app AI Features

Conversation Intelligence (CI) analyses your calls automatically and makes the results available directly in the sipgate app – for example as a summary, a meaningful call title, or as answers to questions you have defined in advance.

## Where do I find CI features?

You'll find the CI features in the sipgate app under **Settings ➔ Conversation Intelligence**.

As soon as a CI feature is active, a transcript of your calls is created in the background. This transcript is the basis for all other features – it's generated automatically once at least one feature is active and isn't something you enable separately.

A transcript is only created for calls longer than **10 seconds**. You can cancel processing at any time during the call.

**Quota:**

* **Included:** 10 processings per month
* **Business and Premium:** unlimited

{% hint style="warning" %}
**Important:** Analysis is optimised for speech. Music or loud background noise can interfere with speech recognition. The time it takes to analyse a call can vary depending on the time of day and current load.
{% endhint %}

## Production features

### Summaries

When Summaries is active, every call ends with a summary. The AI identifies the key topics and main points and displays them as bullet points or short sentences.

**Activate Summaries:**

1. In the sipgate app, open **Settings ➔ Conversation Intelligence**.
2. Turn on **Summaries**. **Transfer a summary to your CRM:**

{% hint style="warning" %}
**Important:** Transferring to a CRM is only available with the sipgate app Business or Premium.
{% endhint %}

* **Manually:** Use the **Push to CRM** button to send the summary directly to the connected CRM.
* **Automatically:** Under **Settings ➔ Integrations**, open the relevant integration and turn on the **Summary** checkbox under **Add to logging automatically**. Summaries are then transferred to that CRM automatically. **Edit a summary:**

You can edit a summary as long as you handled the call yourself.

**Manage a summary:**

Open the call in your inbox and click the **three-dot button** above the summary. There you can copy or delete the summary, or switch between displaying it as running text or as bullet points.

### Subjects

Subjects gives every captured call a meaningful title. That way you can tell what a call was about straight from the inbox.

### Smart Answers

Smart Answers checks questions you've defined in advance against a call and then provides the answers that emerge from the conversation as a summary. You set the questions individually.

## Beta features

{% hint style="info" %}
Beta features are fully usable but still in the testing phase and are being expanded continuously.
{% endhint %}

### To-dos

To-dos picks up tasks agreed during a call and provides them as a list afterwards.

### Talk Ratios

Talk Ratios shows how much each participant spoke.

### Conversation Starters

Conversation Starters suggests prompts you can use to open or keep a conversation going.

## Choose an LLM provider

From version 2.12.1 you can set the preferred LLM provider for the CI features:

* **OpenAI** – US provider hosted in Europe
* **Mistral AI** – fully European and GDPR-friendly

{% hint style="warning" %}
**Important:** This choice can only be made by admins and applies to the entire account, i.e. to all users.
{% endhint %}

## Understanding feature status

sipgate develops CI features in several stages:

* **Lab features:** We test whether a new feature works in principle and adds value.
* **Beta features:** We're convinced by the feature and make it available to a wide group. It's still in the testing phase and is being expanded continuously.
* **Production features:** Features that have been iterated on several times, shaped by customer feedback, and brought to market maturity.