Data Protection and AI Features in the sipgate app

Data protection and privacy information about AI features in the sipgate app including transcription and GDPR compliance.

This article answers key questions about AI features and data protection. You'll learn about the mechanisms we've implemented to ensure privacy and security while using our services.

Tip: For more details, refer to sipgate's Privacy Policy.

General Information about AI Features

What are the AI features in the sipgate app?

The AI features in the sipgate app include call summaries, topic analysis and call forecasts.

How do I enable/disable the AI features?

The AI features must be activated in the app's settings before use and can be deactivated at any time. As the admin of a sipgate account, you will also receive an email notification when AI features are activated by users for the first time.

Can I use the sipgate app without enabling AI features?

Yes, the sipgate app can be used without enabling the AI features.

Audio Transcription (Speech-to-Text)

Why is transcription needed?

Transcription enables various productivity features during phone calls, such as displaying relevant conversation details, detecting data for calendar entries, and call forecasting, like word count analysis.

What happens during audio transcription?

During the call, audio streams from both parties are temporarily stored and converted into text. For this process, we use a large language model hosted and operated by sipgate. Once the transcription is completed, the audio data is deleted immediately, and the summary is based solely on the stored text version.

What information is captured during audio transcription?

The transcription converts the spoken words of both participants into text. This enables features like displaying important conversation details, detecting data for calendar entries, and generating call statistics.

What is the legal basis for processing personal data?

The legal basis is the user's consent according to Article 6(1)(a) GDPR.

What happens to the transcribed data?

The transcription is used to provide AI features like call summaries or phone statistics. Data is processed according to GDPR.

How long is data stored at OpenAI?

The data is temporarily stored at OpenAI to create the transcription and summary. Once the transcription is complete, the data is immediately deleted. There is no further storage of the data, and OpenAI does not use it for training its language models.

Call Summaries and Topic Analysis

How are summaries and topic analysis performed?

The transcription of the call is summarized and analyzed based on the topics discussed using OpenAI's GPT service.

Call Forecasts

How do call forecasts work?

Based on your calls with the sipgate App, machine learning analyzes the expected call volume for the upcoming week. These forecasts help you better plan your team's resources in advance.