# Can I answer calls using the buttons on my headset with the sipgate app?

You can **answer** and **end calls** in the sipgate app **using the HID buttons** on your headset. This article covers frequently asked questions on the topic.

{% hint style="info" %}
**Note**: Answering calls via the HID buttons on the headset does not work in the sipgate app on the web.
{% endhint %}

#### **Which headsets support the answer and end call buttons?**

Below is a list of headsets we've tested for compatibility with the sipgate app.

### **Jabra**

* **Bluetooth (Softphone) with Jabra Link 380 Dongle**
  * Jabra 2 Evolve 65 (Link)
  * Jabra 2 Evolve 30 SE
  * Jabra 2 Evolve 85
  * Jabra 710 (Speakerphone)
* **PSTN (Desk Phone)**
  * PRO 9470
  * PRO 9465 DUO
  * PRO 9460 DUO
  * PRO 9460
  * PRO 9450
  * PRO 920
  * PRO 925
  * PRO 935
  * Motion Office
* **USB (Softphone)**
  * BIZ2300
  * LINK230
  * LINK260
  * Link265
  * Evolve 80
  * Evolve 40
  * Evolve 30
  * Evolve 20
  * BIZ 2400
  * Link 280
  * PRO 935
  * Evolve 65 (Link360 dongle)
  * Motion (Link360 dongle)
  * Speak 510+ (Link360)
  * Supreme (Link360 dongle)
  * Stealth (Link360 dongle)
  * UCVoice 750a
  * UCVoice 550a
  * UCVoice250a
  * UCVoice150a
  * BIZ 2400
  * Link 280
  * Speak 510 (via USB)
  * Speak 410
  * Motion Office
  * Dial 550
  * Link 180

### **Sennheiser Epos Adapt 560**\\

**Yealink WH62**

#### **My headset is listed, but the buttons (answer & end) aren't working**

Here are known solutions for the issue

| **Cause**                                                            | **Solution**                                                       |
| -------------------------------------------------------------------- | ------------------------------------------------------------------ |
| Integrated Bluetooth on computer/laptop or non-Jabra USB dongle used | Use the original Jabra Link 380 Dongle or a USB-C cable connection |
| Headset is in audio playback mode                                    | Flip the microphone arm once                                       |
| Jabra headset selected                                               | Select Jabra Link 370/380                                          |

#### **My headset is listed, but the buttons (answer & end) don't work properly**

The following headsets may have issues where the buttons don't work as expected:

* Jabra PRO 930 (Call continues to ring even after being answered)
* Jabra PRO 935
* Jabra PRO 9470
* Jabra Engage 75
* Jabra Elite 7 Active
* Jabra Elite 85T
* Jabra Evolve2 65 Wireless
* Poly Voyager 6310
* Poly Voyager 4320
* Poly Voyager 4320 UC
* Plantronics Savi W740
* Yealink WH62
* Yealink WH66

We are working to resolve these issues. If you still want to use these headsets, we recommend disabling the HID Headset Button Support feature, available from version 1.8.1 of the sipgate app.

![](/files/WoVA6sOuAtT4uTihI28m)

#### **My headset isn't listed—will it still work?**

We can't guarantee it, but it might still be supported if it follows the same standard.

HID stands for **Human Interface Device**, which allows companies to connect devices like controllers, joysticks, headsets, and audio devices. We currently only support devices that use the **Telephony** page/standard.

#### **Why don't Jabra button commands (presence, flip-down microphone to answer) work with the sipgate app?**

An integration needs to be developed for the Jabra Direct software so the sipgate App can receive or send information to the Jabra software. Until then, only officially supported VoIP apps that offer such integration can be used.


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