Can I answer calls using the buttons on my headset with the sipgate app?
Headset HID button compatibility with the sipgate app for answering and ending calls.
You can answer and end calls in the sipgate app using the HID buttons on your headset. This article covers frequently asked questions on the topic.
Note: Answering calls via the HID buttons on the headset does not work in the sipgate app on the web.
Which headsets support the answer and end call buttons?
Below is a list of headsets we've tested for compatibility with the sipgate app.
Jabra
Bluetooth (Softphone) with Jabra Link 380 Dongle
Jabra 2 Evolve 65 (Link)
Jabra 2 Evolve 30 SE
Jabra 2 Evolve 85
Jabra 710 (Speakerphone)
PSTN (Desk Phone)
PRO 9470
PRO 9465 DUO
PRO 9460 DUO
PRO 9460
PRO 9450
PRO 920
PRO 925
PRO 935
Motion Office
USB (Softphone)
BIZ2300
LINK230
LINK260
Link265
Evolve 80
Evolve 40
Evolve 30
Evolve 20
BIZ 2400
Link 280
PRO 935
Evolve 65 (Link360 dongle)
Motion (Link360 dongle)
Speak 510+ (Link360)
Supreme (Link360 dongle)
Stealth (Link360 dongle)
UCVoice 750a
UCVoice 550a
UCVoice250a
UCVoice150a
BIZ 2400
Link 280
Speak 510 (via USB)
Speak 410
Motion Office
Dial 550
Link 180
Sennheiser Epos Adapt 560\
Yealink WH62
My headset is listed, but the buttons (answer & end) aren't working
Here are known solutions for the issue
Cause
Solution
Integrated Bluetooth on computer/laptop or non-Jabra USB dongle used
Use the original Jabra Link 380 Dongle or a USB-C cable connection
Headset is in audio playback mode
Flip the microphone arm once
Jabra headset selected
Select Jabra Link 370/380
My headset is listed, but the buttons (answer & end) don't work properly
The following headsets may have issues where the buttons don't work as expected:
Jabra PRO 930 (Call continues to ring even after being answered)
Jabra PRO 935
Jabra PRO 9470
Jabra Engage 75
Jabra Elite 7 Active
Jabra Elite 85T
Jabra Evolve2 65 Wireless
Poly Voyager 6310
Poly Voyager 4320
Poly Voyager 4320 UC
Plantronics Savi W740
Yealink WH62
Yealink WH66
We are working to resolve these issues. If you still want to use these headsets, we recommend disabling the HID Headset Button Support feature, available from version 1.8.1 of the sipgate app.
My headset isn't listed—will it still work?
We can't guarantee it, but it might still be supported if it follows the same standard.
HID stands for Human Interface Device, which allows companies to connect devices like controllers, joysticks, headsets, and audio devices. We currently only support devices that use the Telephony page/standard.
Why don't Jabra button commands (presence, flip-down microphone to answer) work with the sipgate app?
An integration needs to be developed for the Jabra Direct software so the sipgate App can receive or send information to the Jabra software. Until then, only officially supported VoIP apps that offer such integration can be used.
