What is the Event List at sipgate?

Learn about the sipgate Event List, your telephony inbox for calls, faxes, SMS, and voicemails with filtering, exporting, and batch processing.

Note: This feature works differently in sipgate neo, so this article does not apply.

The Event List

The Event List is like an email inbox for your entire telephony. It gives you a complete overview of incoming and outgoing calls, faxes, and SMS. Voicemail messages can be played directly, notes can be added to individual events, and much more.

Inbox and Archive

New events always appear in the inbox. From there, you can move events to the archive if you no longer need them but don't want to delete them yet. Events can also be moved back from the archive to the inbox.

Exporting Events

You can save your events as a CSV file at any time. Simply click Export List at the bottom left of the Event List.

Read and Unread Events

New events are displayed with a blue background and bold text. Once you click on an event to view its details, it is marked as read. Read events are shown with a light gray background and normal text.

Events Per Page

For better clarity, events are organized across multiple pages. Events are listed chronologically, with the newest ones always appearing at the top of page 1. At the bottom of the Event List, you can navigate between pages and set the number of events displayed per page.

Mark Events as Favorites

Each event has a star icon next to it. Click the star to mark an event as a favorite, making it easier to find later.

Events in a Group

If you've created one or more groups, these groups will also have their own Event List, which is shared with all group members. Notes, such as completed callbacks for missed calls, can be added to events and viewed by all group members.

Saving Call Data in the Event List

For privacy reasons, all events in the Event List are automatically deleted after 30 days, including archived events. You can, however, customize the retention period to delete events immediately, after 30 days, or keep them permanently. You can find these options in the web app under Phone System → Customization.

Selecting and Editing Multiple Events

Using the checkboxes on the right, you can select multiple events, such as missed calls or faxes, for batch processing. Selecting Select All marks all events on the current page. Once selected, you'll see the following options:

→ Archive: Move all selected events from the inbox to the archive. → Unarchive: Move all selected events from the archive back to the inbox. → Delete: Permanently delete all selected events.

Filtering Events

To quickly find specific events, you can filter your Event List using various criteria. Click the relevant filter button to apply:

→ Marking: Filter by Read / Unread / Marked / Unmarked. → Direction: Filter by Incoming / Outgoing. → Type: Filter by Call / Fax / SMS / Voicemail. → Status: Filter by Answered / Missed. → Phone Number: Filter by specific phone numbers (partial searches, e.g., by area code, are not possible). Tip: Export the Event List as a CSV and filter in the CSV file. → Connection: Filter by connections or groups accessible to your users. → Labels: Filter by labels you've created. → Time Period: Filter by a specific time range.