What should I choose: Channels or Groups?

Compare sipgate Channels and Groups to find the best routing solution for your telephony needs, including features, statistics, and app integration.

Note: This feature works differently in sipgate neo, so this article does not apply.

sipgate now allows you to set up Channels and Groups for routing with multiple users and time profiles. While Groups cover all routing needs, Channels offer additional features like enhanced integration with the sipgate App, centralized communication, and improved customer support, including a new dashboard and detailed call statistics. Read this article to learn more about the benefits of both options and find the best solution for your specific telephony needs.

Routing Channels vs. Groups

Note: The following tables show the current functionality of both features. sipgate Channels are continuously being developed. In the future, you will also be able to implement complex telephony scenarios with Channels.

Routing	Channels	Groups
Number of users	Per Channel: unlimited users	Per Group: up to 25 users
Number of devices	Per User: 1 device in addition to the sipgate App (no mobile devices)	Per User: unlimited devices (including mobile devices)
Phone number (extension, number in porting)	All phone numbers (landline, mobile, and international numbers)	All phone numbers (landline, mobile, and international numbers)
	No internal extensions currently possible	Internal extensions available
	Only ported phone numbers can be set up	Phone numbers that are in the process of being ported can already be set up
	The phone number can only be routed to the Channels side.	The phone number can be routed to both the phone number side and the group side
sipgate App integration	Custom Channels overview in the app with an integrated inbox for each Channel-routing and visibility into the availability of all users within the Channel	The call list is visible in the app, but it cannot be separated from other calls
Distribution logics	Longest idle time and fixed call order	Only simultaneous ringing

Statistics: Channels vs. Groups

Statistics	Channels	Groups
Live Statistics	Live display of current call volume and utilization in the Channels	Live display for the queue
KPIs	Daily service level targets can be customized and are visible on the dashboard	Summarized for the last 30 days or previous months
User Statistics	Individual user statistics can be activated in compliance with data protection regulations.	No individual user statistics available
Sharing of statistics	Admins can grant access to the statistics dashboard to any users (e.g. team leads) without assigning admin rights	No sharing possible

sipgate App Channels vs. Groups

sipgate App	Channels	Groups
Log in and log out	One-click individual log in and log out within the app	No individual log in and log out in the app
Division	Separate section for Channels with phone number overview, log in and log out area, and Channels inbox	No separate group section: Incoming group calls are visible in the call list, but there is no dedicated group inbox
Status display	User status is visible to all Channels members	No overview of the status of other members