Compare sipgate Channels and Groups to find the best routing solution for your telephony needs, including features, statistics, and app integration.
Note: This feature works differently in sipgate neo, so this article does not apply.
sipgate now allows you to set up Channels and Groups for routing with multiple users and time profiles. While Groups cover all routing needs, Channels offer additional features like enhanced integration with the sipgate App, centralized communication, and improved customer support, including a new dashboard and detailed call statistics. Read this article to learn more about the benefits of both options and find the best solution for your specific telephony needs.
Note: The following tables show the current functionality of both features. sipgate Channels are continuously being developed. In the future, you will also be able to implement complex telephony scenarios with Channels.
Number of users
Per Channel: unlimited users
Per Group: up to 25 users
Number of devices
Per User: 1 device in addition to the sipgate App (no mobile devices)
Per User: unlimited devices (including mobile devices)
Phone number (extension, number in porting)
All phone numbers (landline, mobile, and international numbers)
All phone numbers (landline, mobile, and international numbers)
No internal extensions currently possible
Internal extensions available
Only ported phone numbers can be set up
Phone numbers that are in the process of being ported can already be set up
The phone number can only be routed to the Channels side.
The phone number can be routed to both the phone number side and the group side
sipgate App integration
Custom Channels overview in the app with an integrated inbox for each Channel-routing and visibility into the availability of all users within the Channel
The call list is visible in the app, but it cannot be separated from other calls
Distribution logics
Longest idle time and fixed call order
Only simultaneous ringing
Live Statistics
Live display of current call volume and utilization in the Channels
Live display for the queue
KPIs
Daily service level targets can be customized and are visible on the dashboard
Summarized for the last 30 days or previous months
User Statistics
Individual user statistics can be activated in compliance with data protection regulations.
No individual user statistics available
Sharing of statistics
Admins can grant access to the statistics dashboard to any users (e.g. team leads) without assigning admin rights
No sharing possible
Log in and log out
One-click individual log in and log out within the app
No individual log in and log out in the app
Division
Separate section for Channels with phone number overview, log in and log out area, and Channels inbox
No separate group section: Incoming group calls are visible in the call list, but there is no dedicated group inbox
Status display
User status is visible to all Channels members
No overview of the status of other members
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