Channels in the sipgate app

Learn how to use sipgate Channels in the sipgate app, including user availability, login/logout, inbox, and sender number configuration.

With the sipgate app, Users can maintain a good overview in their Channels: Who is currently logged in and available? Who is on a call or in after-call work? Due to the new overview, collaboration is much easier now, especially for hybrid teams. Additionally, logging in and out of individual Channels is now as simple as a single click.

What do Channels offer?

Once you, as an Admin, have set up the sipgate app for your account, Users will find the Channels in the left menu of the app. If Users are members of multiple Channels, they can also switch between Channels.

In the top dropdown menu, Users can get an overview of the phone numbers (caller ID) used for the respective Channels.

To manage their own availability, Users can easily log in and out.

Additionally, availability for all Users in this channel is displayed: green for "logged in," gray for "logged out," and orange for "on a call" or "in after-call work."

Tip: The status applies to all configured Channels and is displayed for all Channels if Users are logged into multiple Channels simultaneously. If users take a call for one of their Channels, the status "on a call" is assigned, and calls from other Channels will not be forwarded.

Also, the Channels inbox is displayed at the bottom during calls, with the option to filter between all and open calls.

When you click on a call, the call details are displayed.

Important: If Users activate the "busy" function in the sipgate app, they will automatically be logged out of all Channels.

Tip: In your Channel Routing, you can set the after-call work time for your Users. The sipgate app also offers the option of automatic after-call work time. If Users extend the after-call work time in the app, calls will continue to be declined.

Tip: The statistics displayed in the sipgate app refer to all calls made through the app. Currently, it is not possible to separate Channel calls from the overall statistics. However, you have the option to keep an eye on your Channels statistics and KPIs through the dashboard.

Sendernumber in Channels

Similar to Inbox, you can select the desired sender number in your Channels via the dropdown menu. To do this, open the desired Channel and click on the gear icon in the top-right corner.

In the window that appears, select the desired VoIP phone and choose the sender number from the dropdown menu.

If no available phone is listed, you can click Add Phone to create a new VoIP phone in your account (Appweb) and assign a sender number to the Channel.

Finally, click Save. You can view and change the sender number at any time in the top-right corner.