# Use sipgate - [Telephony](https://teamhelp.sipgate.co.uk/use-sipgate/telephony.md) - [How can I use sipgate in combination with starlink?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-use-sipgate-in-combination-with-starlink.md): How to use sipgate VoIP telephony with Starlink internet, including tips for stable connections and bypass mode. - [How do I select or suppress my caller ID?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-select-or-suppress-my-caller-id.md): How to select, change, or suppress your outgoing caller ID in your sipgate account settings. - [How do I set up a central phone number?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-set-up-a-central-phone-number.md): How to set up a central phone number with groups, time profiles, and public holiday forwarding in sipgate. - [How does HD telephony work?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-does-hd-telephony-work.md): How HD telephony works with sipgate, including requirements and codec support for high-definition voice quality. - [How do I set up Time-Based Routing?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-set-up-time-based-routing.md): How to configure time-based routing in sipgate to adjust call availability to office hours and breaks. - [How to set up Plug & Play (Auto-Provisioning)](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-to-set-up-plug-play-auto-provisioning.md): How to set up Plug and Play auto-provisioning for Snom D-phones using MAC addresses in sipgate. - [How do I set up automatic area codes?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-set-up-automatic-area-codes.md): How to configure automatic area codes for local landline calls in your sipgate cloud phone system. - [What do telephony & error codes mean?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/what-do-telephony-error-codes-mean.md): Overview of common SIP telephony and error codes and their meanings in sipgate VoIP systems. - [How can I make calls with sipgate?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-make-calls-with-sipgate.md): Overview of ways to make calls with sipgate including Webphone, the sipgate app, and softphones. - [How can I create and edit Telephony and Routing for a User?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-create-and-edit-telephony-and-routing-for-a-user.md): How to assign phone numbers, create VoIP devices, and configure call routing for users in sipgate. - [How do I use Do Not Disturb (DND) to mute my phones?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-use-do-not-disturb-dnd-to-mute-my-phones.md): How to enable Do Not Disturb (DND) to mute phones and manage call forwarding in sipgate. - [How can I send and receive SMS via sipgate?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-send-and-receive-sms-via-sipgate.md): How to send, schedule, and receive SMS messages via sipgate, including charging rates and delayed messaging. - [What is the sipgate Webphone?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/what-is-the-sipgate-webphone.md): How to use the sipgate Webphone for browser-based VoIP calls, including features, transfers, and settings. - [What is sipgate Call Recorder?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/what-is-sipgate-call-recorder.md): How to activate, use, and manage sipgate Call Recorder for automatic outgoing call recording. - [How do I set up a VoIP device or softphone?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-set-up-a-voip-device-or-softphone.md): How to set up a VoIP device or softphone with sipgate using SIP credentials and configuration guides. - [How can I set up Presence/BLF (Busy Lamp Fields)?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-set-up-presenceblf-busy-lamp-fields.md): How to set up Busy Lamp Fields (BLF) to monitor colleague call status on your VoIP phone in sipgate. - [sipgate Softphone for Windows](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/sipgate-softphone-for-windows.md): How to install, log in, and use the sipgate Softphone for Windows, including call transfer and recording. - [sipgate Softphone for Linux](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/sipgate-softphone-for-linux.md): How to install, log in, and use the sipgate Softphone on Linux, including features and troubleshooting. - [How can I configure Call Forwarding Rules for Users?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-configure-call-forwarding-rules-for-users.md): How to configure call forwarding rules for users in sipgate, including conditional and time-based forwarding. - [sipgate Softphone for macOS](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/sipgate-softphone-for-macos.md): How to install, log in, and use the sipgate Softphone on macOS, including call transfer and recording. - [Enable Call Rate Announcement](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/enable-call-rate-announcement.md): How to enable call rate announcements in sipgate to hear applicable rates before outgoing calls. - [How do I start Call Conferencing with sipgate?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-start-call-conferencing-with-sipgate.md): How to set up and use call conferencing with sipgate, including booking rooms and three-way calls. - [How do I start a call from my Online Account (Click2Dial)?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-start-a-call-from-my-online-account-click2dial.md): How to use Click2Dial to start calls directly from your sipgate online account portal. - [How can I use IVR (Interactive Voice Response) with sipgate?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-use-ivr-interactive-voice-response-with-sipgate.md): How to set up and use IVR (Interactive Voice Response) with sipgate to route inbound callers automatically. - [What is the Presence Display (Busy Indicator)?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/what-is-the-presence-display-busy-indicator.md): How to use the Presence Display in sipgate to see which users are available or on a call. - [How do I activate the Call Queue?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-activate-the-call-queue.md): How to activate and configure the call queue feature in sipgate for group call management. - [Which functions are available during a call?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/which-functions-are-available-during-a-call.md): Overview of in-call functions available in sipgate, including transfer, conference, recording, and pick up. - [What are codecs?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/what-are-codecs.md): Overview of audio codecs used in sipgate VoIP telephony, including supported codecs and data usage. - [How can I configure Local Device/Phone Call Forwarding?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-configure-local-devicephone-call-forwarding.md): How to configure local call forwarding on VoIP phones from Snom, Yealink, Grandstream, Polycom, and Cisco. - [Nuisance Calls and Spam-over-Internet-Telephony](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/nuisance-calls-and-spam-over-internet-telephony.md): How to deal with nuisance calls and SPIT (Spam over Internet Telephony), including blocking and TPS registration. - [How do I set up a VoIP extension?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-set-up-a-voip-extension.md): How to set up a VoIP extension in sipgate for location-based phones without user assignment. - [How can I block the destinations Users can call?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-block-the-destinations-users-can-call.md): How to configure call barring and block expensive or international destinations for users in sipgate. - [How can I block unwanted calls (Blocklisting)?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-block-unwanted-calls-blocklisting.md): How to block unwanted calls using the blocklist feature in sipgate, including anonymous call rejection and SPIT blocking. - [How can I reject calls when busy (Busy on Busy)?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-reject-calls-when-busy-busy-on-busy.md): How to enable the Busy on Busy feature in sipgate so callers hear a busy tone when you are on a call. - [How to upload and manage customised music on hold](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-to-upload-and-manage-customised-music-on-hold.md): How to upload and manage custom music on hold for your sipgate account as an administrator. - [sipgate app](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app.md) - [What is the presence indicator?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/what-is-the-presence-indicator.md): Understanding the presence indicator in the sipgate app to see colleague availability and call status. - [Can I retrieve my AI-generated channel data via API interface?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/can-i-retrieve-my-ai-generated-channel-data-via-api-interface.md): How to retrieve AI-generated channel data via webhook API interface in the sipgate app. - [Using the sipgate app in a mobile browser](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/using-the-sipgate-app-in-a-mobile-browser.md): How to use the sipgate app in mobile browsers on iOS and Android, including PWA setup and troubleshooting. - [How can I allow notifications for the sipgate browser app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-can-i-allow-notifications-for-the-sipgate-browser-app.md): How to allow browser notifications for the sipgate app in Chrome, Firefox, Safari, and Edge. - [How do I allow microphone access for the sipgate browser app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-allow-microphone-access-for-the-sipgate-browser-app.md): How to allow microphone access for the sipgate browser app in Chrome, Firefox, Safari, and Edge. - [How do I install the sipgate app on Windows?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-install-the-sipgate-app-on-windows.md): How to install, configure, and troubleshoot the sipgate app on Windows 10 and 11 desktops. - [How do I install the sipgate app on MacOS?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-install-the-sipgate-app-on-macos.md): How to install, set up notifications, and uninstall the sipgate app on macOS. - [How do I install the sipgate app on Linux?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-install-the-sipgate-app-on-linux.md): How to install and configure the sipgate app on Linux, including troubleshooting for common errors. - [How do I set up the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-set-up-the-sipgate-app.md): How to book, download, install, and set up the sipgate app for your business telephony. - [How do I set the sipgate app as default for calls?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-set-the-sipgate-app-as-default-for-calls.md): How to set the sipgate app as the default application for phone calls on iOS and Windows. - [How can I set my sender number in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-can-i-set-my-sender-number-in-the-sipgate-app.md): How to set and change your sender number (caller ID) in the sipgate app for calls and channels. - [How do I start a call in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-start-a-call-in-the-sipgate-app.md): How to make an outgoing call using the sipgate app by searching contacts or entering a phone number. - [How do I configure User settings in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-configure-user-settings-in-the-sipgate-app.md): How to configure user settings in the sipgate app including appearance, offline behavior, and shortcuts. - [What is the sipgate app mobile?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/what-is-the-sipgate-app-mobile.md): Overview of the sipgate mobile app for iOS and Android, including features and setup instructions. - [sipgate app errors and solutions](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/sipgate-app-errors-and-solutions.md): Common sipgate app errors and their solutions for Windows, Linux, and Mac platforms. - [sipgate app AI Features](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/sipgate-app-ai-features.md): Overview of AI features in the sipgate app including summaries, transcripts, smart answers, and LLM selection. - [How can I connect my CRM system with sipgate?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-can-i-connect-my-crm-system-with-sipgate.md): How to connect your CRM system with sipgate using the sipgate app Business or Premium integration. - [How can I create system logs in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-can-i-create-system-logs-in-the-sipgate-app.md): How to export system logs from the sipgate app on macOS, Windows, and Linux for troubleshooting. - [How does the status display work in your sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-does-the-status-display-work-in-your-sipgate-app.md): How the status display works in the sipgate app and how to view contact availability. - [How do I set up the chrome extension in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-set-up-the-chrome-extension-in-the-sipgate-app.md): How to install and use the sipgate Chrome extension for Click-to-Dial calling from websites and CRMs. - [Data Protection and AI Features in the sipgate app](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/data-protection-and-ai-features-in-the-sipgate-app.md): Data protection and privacy information about AI features in the sipgate app including transcription and GDPR compliance. - [What keyboard shortcuts can I use in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/what-keyboard-shortcuts-can-i-use-in-the-sipgate-app.md): Complete list of keyboard shortcuts for the sipgate desktop app including call control and navigation. - [Can I answer calls using the buttons on my headset with the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/can-i-answer-calls-using-the-buttons-on-my-headset-with-the-sipgate-app.md): Headset HID button compatibility with the sipgate app for answering and ending calls. - [How do I enable microphone access on my device?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-enable-microphone-access-on-my-device.md): How to enable microphone access for the sipgate app on macOS and Windows devices. - [Which audio settings can I adjust in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/which-audio-settings-can-i-adjust-in-the-sipgate-app.md): Audio settings available in the sipgate app including microphone, speaker, ringtone, and noise suppression options. - [How can I forward/transfer calls with the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-can-i-forwardtransfer-calls-with-the-sipgate-app.md): How to forward, transfer, and set up three-way conference calls using the sipgate app. - [How can I create contacts and set favorites in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-can-i-create-contacts-and-set-favorites-in-the-sipgate-app.md): How to create contacts and mark favorites in the sipgate app for quick access and calling. - [What are the IP and firewall settings for the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/what-are-the-ip-and-firewall-settings-for-the-sipgate-app.md): IP addresses, ports, and firewall settings required for the sipgate app to connect and make calls. - [Call Logging for all your devices](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/call-logging-for-all-your-devices.md) - [Channels](https://teamhelp.sipgate.co.uk/use-sipgate/channels.md) - [What are sipgate Channels and how do I set them up?](https://teamhelp.sipgate.co.uk/use-sipgate/channels/what-are-sipgate-channels-and-how-do-i-set-them-up.md): Learn what sipgate Channels are and how to set them up, including routing, greetings, call queues, ringing policies, and user management. - [What should I choose: Channels or Groups?](https://teamhelp.sipgate.co.uk/use-sipgate/channels/what-should-i-choose-channels-or-groups.md): Compare sipgate Channels and Groups to find the best routing solution for your telephony needs, including features, statistics, and app integration. - [Everything about the Channels Statistics Dashboard](https://teamhelp.sipgate.co.uk/use-sipgate/channels/everything-about-the-channels-statistics-dashboard.md): Learn how to use the sipgate Channels Statistics Dashboard to monitor KPIs, team and user statistics, and grant dashboard access to team members. - [How can I export my call statistics for channels?](https://teamhelp.sipgate.co.uk/use-sipgate/channels/how-can-i-export-my-call-statistics-for-channels.md): Learn how to export call statistics for your sipgate Channels as CSV files, including reachability data and call analysis for the last 60 days. - [How do I set up service times (time filters), holiday, and absence profiles (date filters) in Channels?](https://teamhelp.sipgate.co.uk/use-sipgate/channels/how-do-i-set-up-service-times-time-filters-holiday-and-absence-profiles-date-fil.md): Set up service times, holiday profiles, and absence profiles in sipgate Channels to control routing during and outside business hours. - [Channels in the sipgate app](https://teamhelp.sipgate.co.uk/use-sipgate/channels/channels-in-the-sipgate-app.md): Learn how to use sipgate Channels in the sipgate app, including user availability, login/logout, inbox, and sender number configuration. - [Voicemail and IVR](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr.md) - [How do I set up my sipgate Voicemail?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-do-i-set-up-my-sipgate-voicemail.md): Set up your sipgate Voicemail with custom greetings, notifications, PIN access, and free playback from any sipgate phone line. - [Group or shared voicemail setup](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/group-or-shared-voicemail-setup.md): Set up group or shared voicemails in sipgate, including custom greetings, routing configuration, and announcement-only options. - [How can I manage and record Voicemail Greetings for my VoIP account?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-can-i-manage-and-record-voicemail-greetings-for-my-voip-account.md): Manage and record voicemail greetings for your sipgate VoIP account using Click2Record, MP3 upload, or phone-based recording. - [How do I set up notifications for Voicemails?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-do-i-set-up-notifications-for-voicemails.md): Set up email and SMS notifications for your sipgate personal or group voicemails, including MP3 attachments and Visual MWI. - [How do I check my voicemail?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-do-i-check-my-voicemail.md): Check your sipgate voicemail via VoIP phone, Event List, online playback, remote access from other networks, and PIN setup. - [How can I set up my IVR Menu?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-can-i-set-up-my-ivr-menu.md): Set up your sipgate IVR voice menu with multi-level routing, custom greetings via Click2Record or MP3 upload, and key press destinations. - [How can I add business hours to my IVR-Menu?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-can-i-add-business-hours-to-my-ivr-menu.md): Add business hours to your sipgate IVR menu to automatically play announcements outside opening hours and route calls during working times. - [How can I set up a Multi-Level-IVR?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-can-i-set-up-a-multi-level-ivr.md): Set up a multi-level IVR in sipgate to route callers through multiple voice menus to local branches with opening hours and customer support. - [Event List](https://teamhelp.sipgate.co.uk/use-sipgate/event-list.md) - [What is the Event List at sipgate?](https://teamhelp.sipgate.co.uk/use-sipgate/event-list/what-is-the-event-list-at-sipgate.md): Learn about the sipgate Event List, your telephony inbox for calls, faxes, SMS, and voicemails with filtering, exporting, and batch processing. - [What are the additional actions in sipgate’s Event List?](https://teamhelp.sipgate.co.uk/use-sipgate/event-list/what-are-the-additional-actions-in-sipgates-event-list.md): Explore additional actions in sipgate's Event List including Click2Dial, saving contacts, blocklist, notes, voicemails, recordings, SMS, and faxes. - [How do I set up Notifications for Events?](https://teamhelp.sipgate.co.uk/use-sipgate/event-list/how-do-i-set-up-notifications-for-events.md): Set up notifications for sipgate events via email or SMS, including fax, voicemail, and call alerts, plus Slack and Microsoft Teams integration. - [Troubleshooting & Problem Solving](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving.md) - [sipgate Softphone issues and solutions](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/sipgate-softphone-issues-and-solutions.md): Solutions for known sipgate Softphone and Webphone issues including microphone permissions, login errors, and platform-specific troubleshooting. - [Problems making and receiving calls](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/problems-making-and-receiving-calls.md): Troubleshooting guide for common VoIP call issues including registration failures, audio loss, and router-related problems with sipgate. - [Unauthorised use of my sipgate account](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/unauthorised-use-of-my-sipgate-account.md): Steps to take if you suspect unauthorised access to your sipgate account, including password changes and network security review. - [How to fix issues like noise, echo, and poor voice quality](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/how-to-fix-issues-like-noise-echo-and-poor-voice-quality.md): Tips for resolving VoIP voice quality issues including noise, echo, and audio problems caused by bandwidth, headsets, or settings. - [How can I troubleshoot router problems?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/how-can-i-troubleshoot-router-problems.md): Guide to troubleshooting router-related VoIP issues including NAT configuration, port settings, and SIP/RTP data routing. - [Why are Touchtones (IVR Key Presses) not recognised?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/why-are-touchtones-ivr-key-presses-not-recognised.md): How to configure DTMF touchtone settings on various VoIP phones to ensure IVR key presses are recognised with sipgate. - [Registration failed at Provider/401 errors](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/registration-failed-at-provider401-errors.md): How to resolve SIP registration failures and 401 errors when connecting VoIP phones to your sipgate account. - [What are typical errors and solutions for the sipgate Softphone?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/what-are-typical-errors-and-solutions-for-the-sipgate-softphone.md): Comprehensive list of known sipgate Softphone errors and solutions for macOS, Windows, Linux, and general error codes. - [How can I change my Phone's Local SIP & RTP Ports?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/how-can-i-change-my-phones-local-sip-rtp-ports.md): Instructions for changing local SIP and RTP port settings on common VoIP deskphones and softphones used with sipgate. - [How can I solve problems with the router?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/how-can-i-solve-problems-with-the-router.md): Troubleshooting router problems affecting VoIP calls, including NAT configuration, STUN server setup, and port forwarding guidance. - [How do I set up port forwarding on a BT HomeHub?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/how-do-i-set-up-port-forwarding-on-a-bt-homehub.md): Step-by-step guide for setting up port forwarding on BT HomeHub 3, 4, or 5 to resolve VoIP registration and call issues. - [How to fix VoIP issues on Virgin SuperHub?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/how-to-fix-voip-issues-on-virgin-superhub.md): How to resolve VoIP call and registration issues caused by SIP ALG on Virgin SuperHub routers. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://teamhelp.sipgate.co.uk/use-sipgate.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.