# sipgate Help Center

## Hilfecenter .co.uk

- [sipgate general information](https://teamhelp.sipgate.co.uk/first-steps/readme.md)
- [Blogpost: The future of telephony begins now – with sipgate Neo](https://teamhelp.sipgate.co.uk/first-steps/readme/blogpost-the-future-of-telephony-begins-now-with-sipgate-neo.md): With sipgate Neo, users benefit from better voice quality, the mobile app, and new AI features. Learn about the key changes and improvements.
- [How do I get started with sipgate?](https://teamhelp.sipgate.co.uk/first-steps/readme/how-do-i-get-started-with-sipgate.md): Quick-start guide for new sipgate administrators covering free trial setup, telephony routing, voicemail, and SIP credentials.
- [What are the basic requirements for using sipgate?](https://teamhelp.sipgate.co.uk/first-steps/readme/what-are-the-basic-requirements-for-using-sipgate.md): Learn the basic requirements for using sipgate, including internet connection, VoIP devices, softphones, and firewall settings.
- [What types of VoIP phones and devices can I use?](https://teamhelp.sipgate.co.uk/first-steps/readme/what-types-of-voip-phones-and-devices-can-i-use.md): Learn about the types of VoIP phones and devices you can use with sipgate, including deskphones, ATA adaptors, DECT phones, and softphones.
- [How do I log in with my credentials?](https://teamhelp.sipgate.co.uk/first-steps/readme/how-do-i-log-in-with-my-credentials.md): Learn how to log in to your sipgate account using email, Google Social Login, or two-factor authentication, and how to reset your password.
- [What is the sipgate web app? A guide to the user interface](https://teamhelp.sipgate.co.uk/first-steps/readme/what-is-the-sipgate-web-app-a-guide-to-the-user-interface.md): Guide to the sipgate web app interface, covering Account Management and My Telephony sections for admins and users.
- [sipgate roles: Admins and Users](https://teamhelp.sipgate.co.uk/first-steps/readme/sipgate-roles-admins-and-users.md): Overview of sipgate admin and user roles, including capabilities for account management, telephony, and user permissions.
- [What are the sipgate emergency call regulations?](https://teamhelp.sipgate.co.uk/first-steps/readme/what-are-the-sipgate-emergency-call-regulations.md): sipgate emergency call regulations covering VoIP limitations, location registration requirements, and service outage considerations.
- [Quick start and Initial Set up](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up.md)
- [What is the difference between sipgate classic and sipgate neo?](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/what-is-the-difference-between-sipgate-classic-and-sipgate-neo.md): Overview of changes between sipgate classic and the new sipgate neo web interface, including channels, routing, devices, and app features.
- [Start Code for sipgate & trunking](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/start-code-for-sipgate-trunking.md): How the sipgate Start Code works for address verification and account activation for sipgate team and trunking products.
- [How do I set up a sipgate account?](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/how-do-i-set-up-a-sipgate-account.md): Step-by-step guide for setting up a sipgate account, including booking plans, phone numbers, adding users, and configuring devices.
- [How do I set up my VoIP devices, softphones and router for VoIP calls?](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/how-do-i-set-up-my-voip-devices-softphones-and-router-for-voip-calls.md): How to configure VoIP devices, softphones, and routers for sipgate, including auto-provisioning, general SIP settings, and IPv6 compatibility.
- [How to get started with sipgate – Admin Checklist](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/how-to-get-started-with-sipgate-admin-checklist.md): Admin checklist for getting started with sipgate, covering phone numbers, users, device setup, and softphone configuration.
- [How do I set up a porting? - Transferring Phone Numbers to sipgate](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/how-do-i-set-up-a-porting-transferring-phone-numbers-to-sipgate.md): How to port your existing UK geographic phone numbers to sipgate, including requirements, timelines, and supported service providers.
- [What are the basic User settings?](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/what-are-the-basic-user-settings.md): Overview of basic sipgate user settings including number assignment, device setup, VoIP configuration, and language preferences.
- [Letter of Authorisation: Porting your number to sipgate](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/letter-of-authorisation-porting-your-number-to-sipgate.md): How to fill out the Letter of Authorisation (LOA) required for porting your phone number to sipgate.
- [Configuration guides](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides.md)
- [How do I configure my devices for use with sipgate?](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-do-i-configure-my-devices-for-use-with-sipgate.md): Overview of all available VoIP devices and softphones compatible with sipgate, including setup instructions and general SIP configuration settings.
- [SNOM Phone responds slowly after auto-provisioning](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/snom-phone-responds-slowly-after-auto-provisioning.md): How to fix slow Snom phone response after auto-provisioning by adjusting the contact synchronization interval.
- [How to configure signal encryption via TLS](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-to-configure-signal-encryption-via-tls.md): Guide to setting up TLS signal encryption and SRTP media encryption for sipgate VoIP devices, including known device exceptions.
- [How to configure the BLF function for Grandstream Phones](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-to-configure-the-blf-function-for-grandstream-phones.md): Step-by-step instructions for configuring the BLF (Busy Lamp Field) function on Grandstream GXP 2110, 2120, 2020, and 2124 IP phones with sipgate.
- [How to configure the BLF function with Yealink IP Phones](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-to-configure-the-blf-function-with-yealink-ip-phones.md): How to set up the BLF (Busy Lamp Field) presence function on Yealink T26P, T28P, and T46G IP phones with sipgate team.
- [How to configure the BLF with Gigaset](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-to-configure-the-blf-with-gigaset.md): How to configure the BLF (Busy Lamp Field) function on the Gigaset Maxwell 10 phone with sipgate business L or XL.
- [How to configure the BLF with Tiptel](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-to-configure-the-blf-with-tiptel.md): How to configure BLF (Busy Lamp Field) keys on Tiptel IP phones with sipgate, including prerequisites, setup steps, and status indicators.
- [How do I configure BLF with Snom IP Phones](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-do-i-configure-blf-with-snom-ip-phones.md): How to configure BLF (Busy Lamp Field) presence monitoring on Snom 300, 320, 360, 370, 710, 715, 720, 820, and 870 IP phones with sipgate.
- [Grandstream VoIP adapter configuration](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/grandstream-voip-adapter-configuration.md): Links to personalized VoIP configuration guides for Grandstream HandyTone adapter models including HT502, HT701, HT702, HT704, and HT812.
- [BLF with Cisco SPA525 IP Phone](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/blf-with-cisco-spa525-ip-phone.md): How to set up BLF (Busy Lamp Field) presence monitoring on the Cisco SPA525G IP phone with sipgate team.
- [Softphone Debug Logs](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/softphone-debug-logs.md): Instructions for collecting debug logs from various softphones including PhonerLite, Zoiper, Bria, X-Lite, Acrobits, and others for troubleshooting.
- [Telephony](https://teamhelp.sipgate.co.uk/use-sipgate/telephony.md)
- [How can I use sipgate in combination with starlink?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-use-sipgate-in-combination-with-starlink.md): How to use sipgate VoIP telephony with Starlink internet, including tips for stable connections and bypass mode.
- [How do I select or suppress my caller ID?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-select-or-suppress-my-caller-id.md): How to select, change, or suppress your outgoing caller ID in your sipgate account settings.
- [How do I set up a central phone number?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-set-up-a-central-phone-number.md): How to set up a central phone number with groups, time profiles, and public holiday forwarding in sipgate.
- [How does HD telephony work?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-does-hd-telephony-work.md): How HD telephony works with sipgate, including requirements and codec support for high-definition voice quality.
- [How do I set up Time-Based Routing?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-set-up-time-based-routing.md): How to configure time-based routing in sipgate to adjust call availability to office hours and breaks.
- [How to set up Plug & Play (Auto-Provisioning)](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-to-set-up-plug-play-auto-provisioning.md): How to set up Plug and Play auto-provisioning for Snom D-phones using MAC addresses in sipgate.
- [How do I set up automatic area codes?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-set-up-automatic-area-codes.md): How to configure automatic area codes for local landline calls in your sipgate cloud phone system.
- [What do telephony & error codes mean?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/what-do-telephony-error-codes-mean.md): Overview of common SIP telephony and error codes and their meanings in sipgate VoIP systems.
- [How can I make calls with sipgate?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-make-calls-with-sipgate.md): Overview of ways to make calls with sipgate including Webphone, the sipgate app, and softphones.
- [How can I create and edit Telephony and Routing for a User?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-create-and-edit-telephony-and-routing-for-a-user.md): How to assign phone numbers, create VoIP devices, and configure call routing for users in sipgate.
- [How do I use Do Not Disturb (DND) to mute my phones?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-use-do-not-disturb-dnd-to-mute-my-phones.md): How to enable Do Not Disturb (DND) to mute phones and manage call forwarding in sipgate.
- [How can I send and receive SMS via sipgate?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-send-and-receive-sms-via-sipgate.md): How to send, schedule, and receive SMS messages via sipgate, including charging rates and delayed messaging.
- [What is the sipgate Webphone?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/what-is-the-sipgate-webphone.md): How to use the sipgate Webphone for browser-based VoIP calls, including features, transfers, and settings.
- [What is sipgate Call Recorder?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/what-is-sipgate-call-recorder.md): How to activate, use, and manage sipgate Call Recorder for automatic outgoing call recording.
- [How do I set up a VoIP device or softphone?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-set-up-a-voip-device-or-softphone.md): How to set up a VoIP device or softphone with sipgate using SIP credentials and configuration guides.
- [How can I set up Presence/BLF (Busy Lamp Fields)?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-set-up-presenceblf-busy-lamp-fields.md): How to set up Busy Lamp Fields (BLF) to monitor colleague call status on your VoIP phone in sipgate.
- [sipgate Softphone for Windows](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/sipgate-softphone-for-windows.md): How to install, log in, and use the sipgate Softphone for Windows, including call transfer and recording.
- [sipgate Softphone for Linux](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/sipgate-softphone-for-linux.md): How to install, log in, and use the sipgate Softphone on Linux, including features and troubleshooting.
- [How can I configure Call Forwarding Rules for Users?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-configure-call-forwarding-rules-for-users.md): How to configure call forwarding rules for users in sipgate, including conditional and time-based forwarding.
- [sipgate Softphone for macOS](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/sipgate-softphone-for-macos.md): How to install, log in, and use the sipgate Softphone on macOS, including call transfer and recording.
- [Enable Call Rate Announcement](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/enable-call-rate-announcement.md): How to enable call rate announcements in sipgate to hear applicable rates before outgoing calls.
- [How do I start Call Conferencing with sipgate?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-start-call-conferencing-with-sipgate.md): How to set up and use call conferencing with sipgate, including booking rooms and three-way calls.
- [How do I start a call from my Online Account (Click2Dial)?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-start-a-call-from-my-online-account-click2dial.md): How to use Click2Dial to start calls directly from your sipgate online account portal.
- [How can I use IVR (Interactive Voice Response) with sipgate?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-use-ivr-interactive-voice-response-with-sipgate.md): How to set up and use IVR (Interactive Voice Response) with sipgate to route inbound callers automatically.
- [What is the Presence Display (Busy Indicator)?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/what-is-the-presence-display-busy-indicator.md): How to use the Presence Display in sipgate to see which users are available or on a call.
- [How do I activate the Call Queue?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-activate-the-call-queue.md): How to activate and configure the call queue feature in sipgate for group call management.
- [Which functions are available during a call?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/which-functions-are-available-during-a-call.md): Overview of in-call functions available in sipgate, including transfer, conference, recording, and pick up.
- [What are codecs?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/what-are-codecs.md): Overview of audio codecs used in sipgate VoIP telephony, including supported codecs and data usage.
- [How can I configure Local Device/Phone Call Forwarding?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-configure-local-devicephone-call-forwarding.md): How to configure local call forwarding on VoIP phones from Snom, Yealink, Grandstream, Polycom, and Cisco.
- [Nuisance Calls and Spam-over-Internet-Telephony](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/nuisance-calls-and-spam-over-internet-telephony.md): How to deal with nuisance calls and SPIT (Spam over Internet Telephony), including blocking and TPS registration.
- [How do I set up a VoIP extension?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-do-i-set-up-a-voip-extension.md): How to set up a VoIP extension in sipgate for location-based phones without user assignment.
- [How can I block the destinations Users can call?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-block-the-destinations-users-can-call.md): How to configure call barring and block expensive or international destinations for users in sipgate.
- [How can I block unwanted calls (Blocklisting)?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-block-unwanted-calls-blocklisting.md): How to block unwanted calls using the blocklist feature in sipgate, including anonymous call rejection and SPIT blocking.
- [How can I reject calls when busy (Busy on Busy)?](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-can-i-reject-calls-when-busy-busy-on-busy.md): How to enable the Busy on Busy feature in sipgate so callers hear a busy tone when you are on a call.
- [How to upload and manage customised music on hold](https://teamhelp.sipgate.co.uk/use-sipgate/telephony/how-to-upload-and-manage-customised-music-on-hold.md): How to upload and manage custom music on hold for your sipgate account as an administrator.
- [sipgate app](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app.md)
- [What is the presence indicator?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/what-is-the-presence-indicator.md): Understanding the presence indicator in the sipgate app to see colleague availability and call status.
- [Can I retrieve my AI-generated channel data via API interface?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/can-i-retrieve-my-ai-generated-channel-data-via-api-interface.md): How to retrieve AI-generated channel data via webhook API interface in the sipgate app.
- [Using the sipgate app in a mobile browser](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/using-the-sipgate-app-in-a-mobile-browser.md): How to use the sipgate app in mobile browsers on iOS and Android, including PWA setup and troubleshooting.
- [How can I allow notifications for the sipgate browser app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-can-i-allow-notifications-for-the-sipgate-browser-app.md): How to allow browser notifications for the sipgate app in Chrome, Firefox, Safari, and Edge.
- [How do I allow microphone access for the sipgate browser app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-allow-microphone-access-for-the-sipgate-browser-app.md): How to allow microphone access for the sipgate browser app in Chrome, Firefox, Safari, and Edge.
- [How do I install the sipgate app on Windows?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-install-the-sipgate-app-on-windows.md): How to install, configure, and troubleshoot the sipgate app on Windows 10 and 11 desktops.
- [How do I install the sipgate app on MacOS?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-install-the-sipgate-app-on-macos.md): How to install, set up notifications, and uninstall the sipgate app on macOS.
- [How do I install the sipgate app on Linux?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-install-the-sipgate-app-on-linux.md): How to install and configure the sipgate app on Linux, including troubleshooting for common errors.
- [How do I set up the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-set-up-the-sipgate-app.md): How to book, download, install, and set up the sipgate app for your business telephony.
- [How do I set the sipgate app as default for calls?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-set-the-sipgate-app-as-default-for-calls.md): How to set the sipgate app as the default application for phone calls on iOS and Windows.
- [How can I set my sender number in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-can-i-set-my-sender-number-in-the-sipgate-app.md): How to set and change your sender number (caller ID) in the sipgate app for calls and channels.
- [How do I start a call in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-start-a-call-in-the-sipgate-app.md): How to make an outgoing call using the sipgate app by searching contacts or entering a phone number.
- [How do I configure User settings in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-configure-user-settings-in-the-sipgate-app.md): How to configure user settings in the sipgate app including appearance, offline behavior, and shortcuts.
- [What is the sipgate app mobile?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/what-is-the-sipgate-app-mobile.md): Overview of the sipgate mobile app for iOS and Android, including features and setup instructions.
- [sipgate app errors and solutions](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/sipgate-app-errors-and-solutions.md): Common sipgate app errors and their solutions for Windows, Linux, and Mac platforms.
- [sipgate app AI Features](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/sipgate-app-ai-features.md): Overview of Conversation Intelligence in the sipgate app – activate and use Summaries, Subjects, Smart Answers and other CI features.
- [How can I connect my CRM system with sipgate?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-can-i-connect-my-crm-system-with-sipgate.md): How to connect your CRM system with sipgate using the sipgate app Business or Premium integration.
- [How can I create system logs in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-can-i-create-system-logs-in-the-sipgate-app.md): How to export system logs from the sipgate app on macOS, Windows, and Linux for troubleshooting.
- [How does the status display work in your sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-does-the-status-display-work-in-your-sipgate-app.md): How the status display works in the sipgate app and how to view contact availability.
- [How do I set up the chrome extension in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-set-up-the-chrome-extension-in-the-sipgate-app.md): How to install and use the sipgate Chrome extension for Click-to-Dial calling from websites and CRMs.
- [Data Protection and AI Features in the sipgate app](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/data-protection-and-ai-features-in-the-sipgate-app.md): Data protection and privacy information about AI features in the sipgate app including transcription and GDPR compliance.
- [What keyboard shortcuts can I use in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/what-keyboard-shortcuts-can-i-use-in-the-sipgate-app.md): All keyboard shortcuts for the sipgate app at a glance – call and navigate faster. Including custom shortcuts.
- [Can I answer calls using the buttons on my headset with the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/can-i-answer-calls-using-the-buttons-on-my-headset-with-the-sipgate-app.md): Headset HID button compatibility with the sipgate app for answering and ending calls.
- [How do I enable microphone access on my device?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-do-i-enable-microphone-access-on-my-device.md): How to enable microphone access for the sipgate app on macOS and Windows devices.
- [Which audio settings can I adjust in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/which-audio-settings-can-i-adjust-in-the-sipgate-app.md): Audio settings available in the sipgate app including microphone, speaker, ringtone, and noise suppression options.
- [How can I forward/transfer calls with the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-can-i-forwardtransfer-calls-with-the-sipgate-app.md): How to forward, transfer, and set up three-way conference calls using the sipgate app.
- [How can I create contacts and set favorites in the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/how-can-i-create-contacts-and-set-favorites-in-the-sipgate-app.md): How to create contacts and mark favorites in the sipgate app for quick access and calling.
- [What are the IP and firewall settings for the sipgate app?](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/what-are-the-ip-and-firewall-settings-for-the-sipgate-app.md): IP addresses, ports, and firewall settings required for the sipgate app to connect and make calls.
- [Call Logging for all your devices](https://teamhelp.sipgate.co.uk/use-sipgate/sipgate-app/call-logging-for-all-your-devices.md)
- [Channels](https://teamhelp.sipgate.co.uk/use-sipgate/channels.md)
- [What are sipgate Channels and how do I set them up?](https://teamhelp.sipgate.co.uk/use-sipgate/channels/what-are-sipgate-channels-and-how-do-i-set-them-up.md): Learn what sipgate Channels are and how to set them up, including routing, greetings, call queues, ringing policies, and user management.
- [What should I choose: Channels or Groups?](https://teamhelp.sipgate.co.uk/use-sipgate/channels/what-should-i-choose-channels-or-groups.md): Compare sipgate Channels and Groups to find the best routing solution for your telephony needs, including features, statistics, and app integration.
- [Everything about the Channels Statistics Dashboard](https://teamhelp.sipgate.co.uk/use-sipgate/channels/everything-about-the-channels-statistics-dashboard.md): Learn how to use the sipgate Channels Statistics Dashboard to monitor KPIs, team and user statistics, and grant dashboard access to team members.
- [How can I export my call statistics for channels?](https://teamhelp.sipgate.co.uk/use-sipgate/channels/how-can-i-export-my-call-statistics-for-channels.md): Learn how to export call statistics for your sipgate Channels as CSV files, including reachability data and call analysis for the last 60 days.
- [How do I set up service times (time filters), holiday, and absence profiles (date filters) in Channels?](https://teamhelp.sipgate.co.uk/use-sipgate/channels/how-do-i-set-up-service-times-time-filters-holiday-and-absence-profiles-date-fil.md): Set up service times, holiday profiles, and absence profiles in sipgate Channels to control routing during and outside business hours.
- [Channels in the sipgate app](https://teamhelp.sipgate.co.uk/use-sipgate/channels/channels-in-the-sipgate-app.md): Learn how to use sipgate Channels in the sipgate app, including user availability, login/logout, inbox, and sender number configuration.
- [Voicemail and IVR](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr.md)
- [How do I set up my sipgate Voicemail?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-do-i-set-up-my-sipgate-voicemail.md): Set up your sipgate Voicemail with custom greetings, notifications, PIN access, and free playback from any sipgate phone line.
- [Group or shared voicemail setup](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/group-or-shared-voicemail-setup.md): Set up group or shared voicemails in sipgate, including custom greetings, routing configuration, and announcement-only options.
- [How can I manage and record Voicemail Greetings for my VoIP account?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-can-i-manage-and-record-voicemail-greetings-for-my-voip-account.md): Manage and record voicemail greetings for your sipgate VoIP account using Click2Record, MP3 upload, or phone-based recording.
- [How do I set up notifications for Voicemails?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-do-i-set-up-notifications-for-voicemails.md): Set up email and SMS notifications for your sipgate personal or group voicemails, including MP3 attachments and Visual MWI.
- [How do I check my voicemail?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-do-i-check-my-voicemail.md): Check your sipgate voicemail via VoIP phone, Event List, online playback, remote access from other networks, and PIN setup.
- [How can I set up my IVR Menu?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-can-i-set-up-my-ivr-menu.md): Set up your sipgate IVR voice menu with multi-level routing, custom greetings via Click2Record or MP3 upload, and key press destinations.
- [How can I add business hours to my IVR-Menu?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-can-i-add-business-hours-to-my-ivr-menu.md): Add business hours to your sipgate IVR menu to automatically play announcements outside opening hours and route calls during working times.
- [How can I set up a Multi-Level-IVR?](https://teamhelp.sipgate.co.uk/use-sipgate/voicemail-and-ivr/how-can-i-set-up-a-multi-level-ivr.md): Set up a multi-level IVR in sipgate to route callers through multiple voice menus to local branches with opening hours and customer support.
- [Event List](https://teamhelp.sipgate.co.uk/use-sipgate/event-list.md)
- [What is the Event List at sipgate?](https://teamhelp.sipgate.co.uk/use-sipgate/event-list/what-is-the-event-list-at-sipgate.md): Learn about the sipgate Event List, your telephony inbox for calls, faxes, SMS, and voicemails with filtering, exporting, and batch processing.
- [What are the additional actions in sipgate’s Event List?](https://teamhelp.sipgate.co.uk/use-sipgate/event-list/what-are-the-additional-actions-in-sipgates-event-list.md): Explore additional actions in sipgate's Event List including Click2Dial, saving contacts, blocklist, notes, voicemails, recordings, SMS, and faxes.
- [How do I set up Notifications for Events?](https://teamhelp.sipgate.co.uk/use-sipgate/event-list/how-do-i-set-up-notifications-for-events.md): Set up notifications for sipgate events via email or SMS, including fax, voicemail, and call alerts, plus Slack and Microsoft Teams integration.
- [Troubleshooting & Problem Solving](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving.md)
- [sipgate Softphone issues and solutions](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/sipgate-softphone-issues-and-solutions.md): Solutions for known sipgate Softphone and Webphone issues including microphone permissions, login errors, and platform-specific troubleshooting.
- [Problems making and receiving calls](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/problems-making-and-receiving-calls.md): Troubleshooting guide for common VoIP call issues including registration failures, audio loss, and router-related problems with sipgate.
- [Unauthorised use of my sipgate account](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/unauthorised-use-of-my-sipgate-account.md): Steps to take if you suspect unauthorised access to your sipgate account, including password changes and network security review.
- [How to fix issues like noise, echo, and poor voice quality](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/how-to-fix-issues-like-noise-echo-and-poor-voice-quality.md): Tips for resolving VoIP voice quality issues including noise, echo, and audio problems caused by bandwidth, headsets, or settings.
- [How can I troubleshoot router problems?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/how-can-i-troubleshoot-router-problems.md): Guide to troubleshooting router-related VoIP issues including NAT configuration, port settings, and SIP/RTP data routing.
- [Why are Touchtones (IVR Key Presses) not recognised?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/why-are-touchtones-ivr-key-presses-not-recognised.md): How to configure DTMF touchtone settings on various VoIP phones to ensure IVR key presses are recognised with sipgate.
- [Registration failed at Provider/401 errors](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/registration-failed-at-provider401-errors.md): How to resolve SIP registration failures and 401 errors when connecting VoIP phones to your sipgate account.
- [What are typical errors and solutions for the sipgate Softphone?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/what-are-typical-errors-and-solutions-for-the-sipgate-softphone.md): Comprehensive list of known sipgate Softphone errors and solutions for macOS, Windows, Linux, and general error codes.
- [How can I change my Phone's Local SIP & RTP Ports?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/how-can-i-change-my-phones-local-sip-rtp-ports.md): Instructions for changing local SIP and RTP port settings on common VoIP deskphones and softphones used with sipgate.
- [How can I solve problems with the router?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/how-can-i-solve-problems-with-the-router.md): Troubleshooting router problems affecting VoIP calls, including NAT configuration, STUN server setup, and port forwarding guidance.
- [How do I set up port forwarding on a BT HomeHub?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/how-do-i-set-up-port-forwarding-on-a-bt-homehub.md): Step-by-step guide for setting up port forwarding on BT HomeHub 3, 4, or 5 to resolve VoIP registration and call issues.
- [How to fix VoIP issues on Virgin SuperHub?](https://teamhelp.sipgate.co.uk/use-sipgate/troubleshooting-problem-solving/how-to-fix-voip-issues-on-virgin-superhub.md): How to resolve VoIP call and registration issues caused by SIP ALG on Virgin SuperHub routers.
- [Login](https://teamhelp.sipgate.co.uk/account-management/login.md)
- [How do I set up Two-Factor Authentication (2FA)?](https://teamhelp.sipgate.co.uk/account-management/login/how-do-i-set-up-two-factor-authentication-2fa.md): How to set up Two-Factor Authentication (2FA) for your sipgate account using an authenticator app for added security.
- [What to do if you can't log in to your sipgate account?](https://teamhelp.sipgate.co.uk/account-management/login/what-to-do-if-you-cant-log-in-to-your-sipgate-account.md): Troubleshooting guide for sipgate login issues including password resets, email changes, and common browser errors with solutions.
- [What can I do if I forgot my password?](https://teamhelp.sipgate.co.uk/account-management/login/what-can-i-do-if-i-forgot-my-password.md): How to reset or change your sipgate login password if you have forgotten it or want to update it.
- [Locations](https://teamhelp.sipgate.co.uk/account-management/locations.md)
- [How to add multiple locations to your account](https://teamhelp.sipgate.co.uk/account-management/locations/how-to-add-multiple-locations-to-your-account.md): How to add multiple business locations to your sipgate account, including address verification and emergency 999 setup.
- [How to move or delete a location](https://teamhelp.sipgate.co.uk/account-management/locations/how-to-move-or-delete-a-location.md): How to move or delete a business location in your sipgate account while staying reachable on your current numbers.
- [Setting up and using 999 emergency services with sipgate](https://teamhelp.sipgate.co.uk/account-management/locations/setting-up-and-using-999-emergency-services-with-sipgate.md): How to activate and manage 999 emergency service locations in your sipgate VoIP account, including setup and limitations.
- [Managing Phone Numbers](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers.md)
- [How do I book new phone numbers?](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/how-do-i-book-new-phone-numbers.md): How to book new local, international, and test phone numbers in your sipgate account as an administrator.
- [How to assign phone numbers](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/how-to-assign-phone-numbers.md): How to assign phone numbers to users, groups, fax, IVR, and other destinations in your sipgate account.
- [How to assign an extension number](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/how-to-assign-an-extension-number.md): How to assign internal extension numbers to users and groups in your sipgate account, including restrictions and dialing instructions.
- [Can I list my sipgate number in the Telephone Book?](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/can-i-list-my-sipgate-number-in-the-telephone-book.md): Whether you can list your sipgate number in the public telephone directory and how to maintain an existing entry during porting.
- [Booking Extra International Phone Numbers](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/booking-extra-international-phone-numbers.md): How to book extra international phone numbers in your sipgate account, including important limitations and cancellation steps.
- [How can I cancel a phone number?](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/how-can-i-cancel-a-phone-number.md): How to cancel phone numbers and plans in your sipgate account, including rescinding cancellations and account closure.
- [How can I port my phone number to other providers?](https://teamhelp.sipgate.co.uk/account-management/managing-phone-numbers/how-can-i-port-my-phone-number-to-other-providers.md): How to port your sipgate phone number to another provider, including steps for fixed-line and mobile number transfers.
- [Groups and User](https://teamhelp.sipgate.co.uk/account-management/groups-and-user.md)
- [How to add or remove a Group greeting](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-to-add-or-remove-a-group-greeting.md): How to add, change, or remove a group greeting in your sipgate account using standard announcements, MP3 uploads, or phone recordings.
- [What call statistics are available for Groups?](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/what-call-statistics-are-available-for-groups.md): Overview of group call statistics in sipgate, including available metrics, data export, and queue monitoring features.
- [The Admin dashboard at sipgate](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/the-admin-dashboard-at-sipgate.md): Overview of the sipgate admin dashboard, including user management, channel overview, quick links, and feature navigation.
- [How do I create and manage Users](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-do-i-create-and-manage-users.md): How to create, manage, and configure user profiles in your sipgate account as an administrator.
- [How can I add multiple users to my account at once?](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-can-i-add-multiple-users-to-my-account-at-once.md): How to add multiple users at once via CSV upload or directory import from Microsoft Entra ID or Google Workspace.
- [How can I create a new Group?](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-can-i-create-a-new-group.md): How to create a new group in your sipgate account to enable simultaneous ringing for multiple users.
- [How to add a phone or extension number to a Group?](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-to-add-a-phone-or-extension-number-to-a-group.md): How to add a phone number or extension to a group in your sipgate account, including restricted extension numbers.
- [How do I set up Call Forwarding for a Group?](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-do-i-set-up-call-forwarding-for-a-group.md): How to set up call forwarding, holiday profiles, and absence routing for groups in your sipgate account.
- [Setting up Call Queues](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/setting-up-call-queues.md): How to set up call queues for groups in your sipgate account as part of the Pro Package add-on.
- [Overview of an Account's Current Users](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/overview-of-an-accounts-current-users.md): How to view an overview of all current users in your sipgate account, including their details and access levels.
- [How do I setup my account as a User?](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-do-i-setup-my-account-as-a-user.md): Step-by-step guide for new users to set up basic telephony routing and register a VoIP device in their sipgate account.
- [Account Crediting & Billing Settings](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings.md)
- [How to import call detail records into excel](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-to-import-call-detail-records-into-excel.md): How to download and import sipgate Call Detail Records (CDR) in CSV format into Microsoft Excel with proper formatting.
- [How is my invoice calculated?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-is-my-invoice-calculated.md): How sipgate invoices work with the prepaid credit model, including where to find invoices and account statements.
- [What are the possible outgoing caller IDs for phones and forwarded calls?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/what-are-the-possible-outgoing-caller-ids-for-phones-and-forwarded-calls.md): How to configure outgoing caller IDs for phones and forwarded calls in your sipgate account, including anonymous calling.
- [How much does Call Forwarding cost?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-much-does-call-forwarding-cost.md): Call forwarding costs in sipgate, including charging rules, flat rate exclusions, and how forwarded calls are billed.
- [How can I change my sipgate plan?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-can-i-change-my-sipgate-plan.md): How to upgrade, downgrade, or terminate your sipgate plan, including billing details and account closure information.
- [Invoices](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/invoices.md): How to access, download, and manage invoice notifications in your sipgate account as an administrator.
- [How to view and refund your credit](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-to-view-and-refund-your-credit.md): How to view your sipgate account credit balance, access account statements, and request a credit refund.
- [How do I change my contract details?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-do-i-change-my-contract-details.md): How to change contract details in your sipgate account, including contract partner, billing address, email, and locations.
- [How to change your VAT Number](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-to-change-your-vat-number.md): How to change or update your VAT number in your sipgate account settings as an administrator.
- [How can I setup or change Automatic Account Crediting?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/how-can-i-setup-or-change-automatic-account-crediting.md): How to set up, change, or remove automatic account crediting and credit card details in your sipgate account.
- [Itemised Call List](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/itemised-call-list.md): How to access and use the itemised call list in your sipgate account, including filtering, exporting, and data storage options.
- [Entering Your VAT Number](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/entering-your-vat-number.md): How to enter your VAT number in your sipgate account to have VAT excluded from service and call charges.
- [Managing your sipgate account balance and payments](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/managing-your-sipgate-account-balance-and-payments.md): How to manage payments, credit cards, and balance notifications in your sipgate account as an administrator.
- [Where can I find my SIP Credentials (SIP ID and SIP Password)?](https://teamhelp.sipgate.co.uk/account-management/account-crediting-billing-settings/where-can-i-find-my-sip-credentials-sip-id-and-sip-password.md): How to find your SIP ID and SIP Password to register a VoIP device to your sipgate account.
- [Contacts](https://teamhelp.sipgate.co.uk/account-management/contacts.md)
- [Making Calls Using Your Contact List](https://teamhelp.sipgate.co.uk/account-management/contacts/making-calls-using-your-contact-list.md): How to make calls directly from your sipgate contact list, event list, or using the Call button.
- [Contacts - Creating, Editing and Deleting](https://teamhelp.sipgate.co.uk/account-management/contacts/contacts-creating-editing-and-deleting.md): How to create, edit, delete, import, and export contacts in your sipgate account address book.
- [How can I import Contacts from a csv-file?](https://teamhelp.sipgate.co.uk/account-management/contacts/how-can-i-import-contacts-from-a-csv-file.md): How to import contacts from a CSV file into your sipgate account, including file format requirements and mapping.
- [How do I prepare a .CSV File for import on Mac?](https://teamhelp.sipgate.co.uk/account-management/contacts/how-do-i-prepare-a-csv-file-for-import-on-mac.md): How to ensure your CSV contact file is saved in UTF-8 format on Mac OS for importing into sipgate.
- [How do I prepare a .CSV File for import on Windows?](https://teamhelp.sipgate.co.uk/account-management/contacts/how-do-i-prepare-a-csv-file-for-import-on-windows.md): How to ensure your CSV contact file is saved in UTF-8 format on Windows for importing into sipgate.
- [Importing Contacts from a Google Apps Business Account Fails](https://teamhelp.sipgate.co.uk/account-management/contacts/importing-contacts-from-a-google-apps-business-account-fails.md): How to fix contact import failures from Google Apps business accounts by disabling the Force SSL setting.
- [Using sipgate trunking](https://teamhelp.sipgate.co.uk/integrations-and-connections/using-sipgate-trunking.md)
- [What is sipgate trunking?](https://teamhelp.sipgate.co.uk/integrations-and-connections/using-sipgate-trunking/what-is-sipgate-trunking.md): Overview of sipgate trunking, connecting your VoIP telephone system to the public telephone network through sipgate.
- [What hardware and software do I need to use with sipgate trunking?](https://teamhelp.sipgate.co.uk/integrations-and-connections/using-sipgate-trunking/what-hardware-and-software-do-i-need-to-use-with-sipgate-trunking.md): Hardware and software options compatible with sipgate trunking, including recommended PBX systems and manufacturers.
- [What sipgate trunking plans are available?](https://teamhelp.sipgate.co.uk/integrations-and-connections/using-sipgate-trunking/what-sipgate-trunking-plans-are-available.md): Overview of sipgate trunking plans from Developer to Enterprise 50, with details on incoming lines, pricing, and cancellation.
- [How do I set sipgate IP & port ranges?](https://teamhelp.sipgate.co.uk/integrations-and-connections/using-sipgate-trunking/how-do-i-set-sipgate-ip-port-ranges.md): sipgate IPv4 and IPv6 address ranges for RTP audio transmission and SIP signalling, plus security recommendations.
- [Can I Use My PBX Behind a NAT Device ?](https://teamhelp.sipgate.co.uk/integrations-and-connections/using-sipgate-trunking/can-i-use-my-pbx-behind-a-nat-device.md): Information about NAT detection support with sipgate trunking and PBX configuration requirements.
- [Upgrading or changing your SIP trunking plan](https://teamhelp.sipgate.co.uk/integrations-and-connections/using-sipgate-trunking/upgrading-or-changing-your-sip-trunking-plan.md): How to upgrade, downgrade, or cancel your sipgate SIP trunking plan, including trial details and important notes.
- [What are the security Settings for sipgate IP & Port Ranges?](https://teamhelp.sipgate.co.uk/integrations-and-connections/using-sipgate-trunking/what-are-the-security-settings-for-sipgate-ip-port-ranges.md): Security settings for sipgate IP and port ranges including IPv4/IPv6 addresses for signalling and RTP across all sipgate services.
- [sipgate and trunking Terms & Conditions](https://teamhelp.sipgate.co.uk/integrations-and-connections/using-sipgate-trunking/sipgate-and-trunking-terms-conditions.md): Full terms and conditions for sipgate and sipgate trunking services, covering usage, billing, cancellation, and liability.
- [Asterisk](https://teamhelp.sipgate.co.uk/integrations-and-connections/asterisk.md)
- [How do I configure Asterisk for sipgate trunking?](https://teamhelp.sipgate.co.uk/integrations-and-connections/asterisk/how-do-i-configure-asterisk-for-sipgate-trunking.md): Basic Asterisk configuration settings for sipgate trunking, including sip.conf, registration, caller ID, and call forwarding.
- [Why is my Asterisk registered but unable to make or receive calls?](https://teamhelp.sipgate.co.uk/integrations-and-connections/asterisk/why-is-my-asterisk-registered-but-unable-to-make-or-receive-calls.md): Troubleshooting steps when Asterisk is registered to sipgate but cannot make or receive calls, using console debug commands.
- [Why can’t I receive calls after updating or installing Asterisk 1.6?](https://teamhelp.sipgate.co.uk/integrations-and-connections/asterisk/why-cant-i-receive-calls-after-updating-or-installing-asterisk-16.md): Fix for receiving calls on Asterisk 1.6 and higher by changing the peer type setting from peer to friend.
- [How do I enable debugging in Asterisk for error evaluation?](https://teamhelp.sipgate.co.uk/integrations-and-connections/asterisk/how-do-i-enable-debugging-in-asterisk-for-error-evaluation.md): How to enable debugging in Asterisk to diagnose telephony issues using console commands for different Asterisk versions.
- [How Do I configure asterisk with sipgate?](https://teamhelp.sipgate.co.uk/integrations-and-connections/asterisk/how-do-i-configure-asterisk-with-sipgate.md): Basic Asterisk configuration for sipgate team accounts, including sip.conf and extensions.conf settings.
- [API: Functionality and Documentation](https://teamhelp.sipgate.co.uk/integrations-and-connections/api-functionality-and-documentation.md)
- [Authentication with Personal Access Token](https://teamhelp.sipgate.co.uk/integrations-and-connections/api-functionality-and-documentation/authentication-with-personal-access-token.md): How to authenticate with the sipgate REST API using personal access tokens, including scope management and security benefits.
- [What Is the sipgate API and what features does it offer?](https://teamhelp.sipgate.co.uk/integrations-and-connections/api-functionality-and-documentation/what-is-the-sipgate-api-and-what-features-does-it-offer.md): Overview of the sipgate API features including call building, SMS, fax, voicemail access, and event list retrieval.
- [How can I use the sipgate API?](https://teamhelp.sipgate.co.uk/integrations-and-connections/api-functionality-and-documentation/how-can-i-use-the-sipgate-api.md): How to communicate with the sipgate API via XML-RPC, authenticate with OAuth 2.0 or Personal Access Token, and usage costs.
- [sipgate API Technical Specification](https://teamhelp.sipgate.co.uk/integrations-and-connections/api-functionality-and-documentation/sipgate-api-technical-specification.md): Download link for the detailed sipgate API technical specification PDF document.
- [What changes will the new system bring to the sipgate REST API and sipgate.io?](https://teamhelp.sipgate.co.uk/integrations-and-connections/api-functionality-and-documentation/what-changes-will-the-new-system-bring-to-the-sipgate-rest-api-and-sipgateio.md): Changes to the sipgate REST API and sipgate.io with the new sipgate neo system, including history, push API, RTCM, and channels.
- [API Usage](https://teamhelp.sipgate.co.uk/integrations-and-connections/api-usage.md)
- [How can I manage API clients and webhooks?](https://teamhelp.sipgate.co.uk/integrations-and-connections/api-usage/how-can-i-manage-api-clients-and-webhooks.md): How to create, edit, and delete API clients and manage webhook server addresses in the sipgate API console.
- [Hardware and Software](https://teamhelp.sipgate.co.uk/integrations-and-connections/hardware-and-software.md)
- [PBX Equipment Manufacturers](https://teamhelp.sipgate.co.uk/integrations-and-connections/hardware-and-software/pbx-equipment-manufacturers.md): List of PBX equipment manufacturers compatible with sipgate, including contact and website links.
- [My PBX Is registered, but I can not receive any calls (outgoing calls are fine)](https://teamhelp.sipgate.co.uk/integrations-and-connections/hardware-and-software/my-pbx-is-registered-but-i-can-not-receive-any-calls-outgoing-calls-are-fine.md): Troubleshooting checklist when your PBX is registered with sipgate but cannot receive incoming calls.
- [FreePBX Configuration - sipgate SIP Trunking](https://teamhelp.sipgate.co.uk/integrations-and-connections/hardware-and-software/freepbx-configuration-sipgate-sip-trunking.md): Step-by-step guide to configure a sipgate SIP Trunk on FreePBX, including trunk setup, outbound routes, and caller ID settings.
- [How do I configure My 3CX PBX for sipgate trunking?](https://teamhelp.sipgate.co.uk/integrations-and-connections/hardware-and-software/how-do-i-configure-my-3cx-pbx-for-sipgate-trunking.md): Reference to 3CX online documentation for configuring 3CX PBX with sipgate trunking.
- [Configuring 3CX SIP Trunks](https://teamhelp.sipgate.co.uk/integrations-and-connections/hardware-and-software/configuring-3cx-sip-trunks.md): How to configure 3CX to register with sipgate trunking, including trunk details, authentication, and outbound call settings.
- [Trunking: Cisco Call Manager Express PBX (UC520/540/560)](https://teamhelp.sipgate.co.uk/integrations-and-connections/hardware-and-software/trunking-cisco-call-manager-express-pbx-uc520540560.md): Configuration information for Cisco Call Manager Express UC520/540/560 PBX with sipgate trunking, including Voice Class setup.
- [How do I configure the AVM Gateway 5188 for sipgate trunking?](https://teamhelp.sipgate.co.uk/integrations-and-connections/hardware-and-software/how-do-i-configure-the-avm-gateway-5188-for-sipgate-trunking.md): Configuration guide for the AVM Gateway 4588 with sipgate trunking, including all required web menu settings.
- [Is SRTP/TLS Voice encryption possible with sipgate trunking?](https://teamhelp.sipgate.co.uk/integrations-and-connections/hardware-and-software/is-srtptls-voice-encryption-possible-with-sipgate-trunking.md): Information about SRTP/TLS voice encryption availability with sipgate trunking and VPN as an alternative.
- [sipgate.io](https://teamhelp.sipgate.co.uk/integrations-and-connections/sipgateio.md)
- [About sipgate.io](https://teamhelp.sipgate.co.uk/integrations-and-connections/sipgateio/about-sipgateio.md): Overview of sipgate.io Push API for sipgate team, including pricing, activation, and helpful documentation links.
- [What Is the difference between sipgate.io and the sipgate API?](https://teamhelp.sipgate.co.uk/integrations-and-connections/sipgateio/what-is-the-difference-between-sipgateio-and-the-sipgate-api.md): Differences between the sipgate API (pull-based) and sipgate.io (push-based), including pricing and activation details.
- [Can I use sipgate.io and the sipgate API together?](https://teamhelp.sipgate.co.uk/integrations-and-connections/sipgateio/can-i-use-sipgateio-and-the-sipgate-api-together.md): Confirmation that sipgate.io and the sipgate API are complementary and can be used together.
- [What does sipgate.io cost?](https://teamhelp.sipgate.co.uk/integrations-and-connections/sipgateio/what-does-sipgateio-cost.md): Pricing for sipgate.io PUSH-API and how account administrators can book the feature through their sipgate account.