Telephony & Voicemail
Telephony
- Overview of the functions available with the event list
- Call Conferencing with sipgate team
- IVR (Interactive Voice Response)
- Call Queues
- Presence (Busy Lampfield, BLF)
- Making Calls from Your Online Account
Voicemail
- Setting up a User's Voicemail
- Setting up Group or Shared Voicemails
- Voicemail Greetings
- Checking Your Voicemail
- Notifications for Voicemails
- Message Waiting Indicator (MWI)
SMS
In Call Functions: Transfer, Hold, Pick Up & Record
- In-Call Functions (Transfer, Hold, Call Recording, Pick Up)
- Transfer Calls: How to transfer an active Call to another phone
- Conference: How to Start a Three-Way Conference Call
- Record: How to Record Parts of a Call
- Pick-Up: How to Pick up a Call Ringing on Another Phone
- Switch on Transfer: How to Switch Between Call Participants on Transfer
Computer telephony integration (CTI)
Call Recorder (Automatic)
- What is sipgate Call Recorder?
- How do I set up a user's Call Recorder function?
- Where do I find my call recordings and how long are they stored?
- How do I set up the personal call Recorder greeting / call is being recorded message?
- Who can access my call recordings?
- Stopping recording on an automatically recorded outbound call