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  1. sipgate team UK
  2. Telephony & Voicemail

Telephony & Voicemail

Telephony

  • Generating or deleting a device connection
  • Creating and Editing Telephony and Routing For a User
  • sipgate Webphone
  • Overview of the functions available with the event list
  • Call Conferencing with sipgate team
  • IVR (Interactive Voice Response)
See all 22 articles

Voicemail

  • Setting up a User's Voicemail
  • Setting up Group or Shared Voicemails
  • Voicemail Greetings
  • Checking Your Voicemail
  • Notifications for Voicemails
  • Message Waiting Indicator (MWI)
See all 9 articles

SMS

  • Sending a Text Message (SMS)
  • Receiving Replies to SMS
  • SMS Costs

In Call Functions: Transfer, Hold, Pick Up & Record

  • In-Call Functions (Transfer, Hold, Call Recording, Pick Up)
  • Transfer Calls: How to transfer an active Call to another phone
  • Conference: How to Start a Three-Way Conference Call
  • Record: How to Record Parts of a Call
  • Pick-Up: How to Pick up a Call Ringing on Another Phone
  • Switch on Transfer: How to Switch Between Call Participants on Transfer

Computer telephony integration (CTI)

  • What is CTI?
  • sipgate and Salesforce
  • sipgate for Zoho CRM - Quick Set Up
  • G Suite Integration & Softphone for Chrome
  • sipgate and SugarCRM

Call Recorder (Automatic)

  • What is sipgate Call Recorder?
  • How do I set up a user's Call Recorder function?
  • Where do I find my call recordings and how long are they stored?
  • How do I set up the personal call Recorder greeting / call is being recorded message?
  • Who can access my call recordings?
  • Stopping recording on an automatically recorded outbound call
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