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Zoiper 5 (Lite) for Android & Apple iOS

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Rob
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The Zoiper softphone is compatible with Android, Apple iOS, Windows, Linux, Mac and Windows Phone OS. This guide is specific for Zoiper 5 on Android & Apple iOS platforms.

 

sipgate is a Zoiper Approved VoIP Provider which provides a simple way of getting with our service using this very popular softphone.

 

 

After installing Zoiper, all you need to do up is enter your SIP-ID and SIP Password.

The steps for Zoiper with Android, iOS & Windows Phone will be similar:

 

After installing Zoiper, click through until you reach the Username & Password screen, where you will also see button options for Create an Account and Providers list:

  • hit the "Providers list" button (orange) and then hit "Next" on the next screen.
  • On the "Choose a provider from the list" screen, scroll down and choose the United Kingdom, now choose the "Show more" and scroll down until you see the "sipgate UK" option.
  • select sipgate UK and then hit the green "Get configuration" button on the next page.
  • A new window will open asking you to enter your credentials.
  • enter your SIP-ID in the Username field and your SIP Password in the password field.
  • After entering your SIP-ID and SIP Password, Zoiper will connect to your sipgate account and register the softphone. With Zoiper for iPad and iPhone, please click the Register button to connect.

 

If Zoiper reports Registration Failed, please check your username and password first. Should these details be correct, please see the Troubleshooting section below.

 

Testing your Phone's Set Up:

Call the following numbers for free to test your phone's configuration:

  • 10000
  • 10005
  • 10020
  • 50000 (sipgate voicemail)

Troubleshooting and Notes:

If you encounter issues while registering Zoiper online or making calls, please test both with and without the STUN Server setting enabled: stun.sipgate.net

 

If you're using 3G/4G, please only enable lower bandwidth codecs:

Supported Audio Codecs and Nominal Bandwidth

 

If you have problems registering your phone online, with placing calls or with audio quality see the following links and Help Articles for troubleshooting advice:

Zoiper Technical Support:

www.zoiper.com/en/support/questions

www.zoiper.com/en/contact

 

Apple iOS:
To be reachable with Zoiper for longer than 15 minutes please adjust some settings for your iOS device. The following settings should enable you to register for up to two hours without app interaction:

Settings -> Incoming Calls:
Force background: change inactive to active
Wi-Fi Keep Alive: change inactive to active

 
Windows Phone:
With Windows 8 it's not possible to run applications like Zoiper in the background.
Currently, it will only be possible to receive calls on a Windows Phone when the application is in the foreground. This is a limitation imposed by Microsoft on their operating system, not present with Android, Apple or Blackberry devices.
 
Android:
If you're encountering audio issues with Zoiper on Android phones, a change of audio drivers can help. Please open Zoiper and find the option under Config -> Audio -> Audio driver. Please select "External Java Driver" and exit Zoiper. After a restart of your device the new setting should apply.
 
Error 400 Bad Request:
If you're encountering issues with Zoiper registration and receive the error message 400 Bad Request, please check if Push Notifications are enabled in Zoiper settings. Push Notifications are not supported with sipgate services.
 

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