sipgate Softphone for Linux

With the sipgate Softphone you can make calls via your Linux - ideally with a headset.
Calls are started or answered from the app.

1. Installation 

The latest sipgate softphone is available for you at https://www.sipgate.co.uk/softphone

How do I install?
There is no installation under Linux, the softphone can only be run as an application.
To do this, follow this path:

  • Open properties
  • Access rights
  • Execute and check "Execute file as program".
    Bildschirmfoto_2020-06-21_um_20.40.38.png

    Disadvantage: Click2Dial for tel Uri is not possible.

    How do I start the sipgate softphone?
    - Double click on the sipgate Softphone AppImage 
    - The softphone starts.

2. Login

Approach 1:

  • Start the sipgate softphone and click "Login in browser".
    Bildschirmfoto_2020-06-21_um_20.46.25.png
  • Your standard browser opens the sipgate login page.
  • Now enter the e-mail address and password of your sipgate account.
  • Confirm in the browser that the sipgate Softphone may be opened.
    Bildschirmfoto_2020-06-21_um_20.50.13.png
  • The softphone is now successfully registered and you will see the input mask for a phone number. Please note that popups in the browser for app.sipgate.com must be allowed.

Approach 2:

  • Start the sipgate softphone and click "Login in browser" - your standard browser opens the sipgate login page.
  • Now enter the e-mail address and password of your sipgate account.
  • The browser reports that a pop-up has been blocked and now shows a manual login code.
  • Copy the login code and paste it into the sipgate softphone. Then click “Login”.
  • The softphone is now successfully registered and you will see the input mask for a phone number. 

3. Features and settings

Call transfer:

  • You get an incoming call.
  • Activate the keyboard, touch * 3, enter the number and click "#" or "Transfer" button, enter phone number and click on transfer.
  • The softphone now connects to the transfer number.
  • Name the request and hang up on the softphone.
  • The caller and forwarding number are now connected.

Record conversations:

  • During the call, click the keypad and dial * 6.
  • Both sides will then hear "Recording started", if you select * 6 again, you will stop recording.
  • You will find the recording in the sipgate team account in your event list after ending the call.
  • Please note that it may take longer for the recording to appear in your event list if the call lasted longer than 30 minutes. Only one recording can be saved per call.

Set up desktop notification:

  • Click on the settings you can find in the softphone below. Turn on push notifications.
  • Please note that the desktop notification is only displayed on monitor 1 when using multiple monitors.

Set separate audio output for ringing:

  • Click on the audio settings found in the softphone below.
  • Activate “Additional device for ringtone” here. You can then select the device you want to use for audio output.

Test numbers for audio tests:

  • Test incoming audio: 10 000
  • Test double-sided audio:10 005

Are three-way conferences possible?

We are currently working on this option.

Which voice codec is used?

  • G.711 (60-100kbit / s), there is no adaptive adaptation to low bandwidth if you are on the go.

Is the signaling and / or speech encrypted?

  • Yes, signaling via TLS and voice via SRTP.


Click2Dial tel URI nutzen:

- ist leider nicht mit der App Version des Softphones möglich
- Browser via Chrome/FireFox schlagen das Softphone nicht bzw. nicht einstellbar

4. Errors and solutions

In this article you will find a list of the known errors and solutions for the sipgate softphone.


 

 

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