sipgate Softphone for Windows
With the sipgate Softphone you can make calls via your Windows PC - ideally with a headset.
Calls are started or answered from the app.
1. Installation
The latest sipgate softphone is available for you at
https://www.sipgate.co.uk/softphone?_ga=2.155087035.209884778.1658302544-1373436261.1655297564
- Click on the sipgate-softphone.exe
- The installation takes place in C: \ Users \ Users \ AppData \ Local \ Programs \ app-web \ Sipgate.exe.
- You can now start the sipgate Softphone via "Programs". A link to the app is also stored on the desktop.
Version 1.9.12 SHA256: 888CDBD9240B3E553EC056FB00C9A7BD3577681519108D7EF5580E0BCFFD8C93
2. Log in
Approach 1:
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- Start the sipgate softphone and click "Login in browser".
- Your standard browser opens the sipgate login page.
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Now enter the e-mail address and password of your sipgate account.
- Confirm in the browser that the sipgate Softphone may be opened.
- The softphone is now successfully registered and you will see the input mask for a phone number. Please note that popups in the browser for app.sipgate.com must be allowed.
Approach 2:
- Start the sipgate softphone and click "Login in browser" - your standard browser opens the sipgate login page.
- The browser reports that a pop-up has been blocked and now shows a manual login code.
- Copy the login code and paste it into the sipgate softphone. Then click “Login”.
- The softphone is now successfully registered and you will see the input mask for a phone number.
3. Features and settings
Call transfer:
- You get an incoming call.
- Activate the keyboard, touch * 3, enter the number and click "#" or "Transfer" button, enter phone number and click on transfer.
- The softphone now connects to the transfer number.
- Name the request and hang up on the softphone.
- The caller and forwarding number are now connected.
Record conversations:
- During the call, click the keypad and dial * 6.
- Both sides will then hear "Recording started", if you select * 6 again, you will stop recording.
- You will find the recording in the sipgate team account in your event list after ending the call.
- Please note that it may take longer for the recording to appear in your event list if the call lasted longer than 30 minutes. Only one recording can be saved per call.
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Set up desktop notification:
- Click on the settings you can find in the softphone below. Turn on push notifications.
- Please note that the desktop notification is only displayed on monitor 1 when using multiple monitors.
- Click on the settings you can find in the softphone below. Turn on push notifications.
Click2Dial for tel URI:
Windows 10:
Standard apps-> Standard apps according to protocol-> TEL: URL: tel-> sipgate softphone
Note: Only phone numbers that are linked via HTML are recognized
example Link.: <a href="tel:+492111234567">+492111234567</a>
Besonderheiten bei verschiedenen Browsern:
FireFox:
normal: sipgate Softphone wird vorgeschlagen und je Anruf einmal bestätigen
optional: klickt man auf "dauerhaft speichern" wird sofort via softphone angerufen
Chrome / Edge v44 / Edge Chromium:
The query for the app cannot be saved, you have to select it each time you call.
FireFox:
When querying for the app, you can use permanent save.
If the sipgate softphone is not available for selection:
Click on "Browse" and go to the path below and select the softphone.exe. "C: \ Users \ Username \ AppData \ Local \ Programs \ @ web-appsapp-web \ sipgate softphone.exe" When you click on a phone number again, the sipgate softphone is now optionally suggested.
Set separate audio output for ringing:
- Click on the audio settings found in the softphone below.
- Activate “Additional device for ringtone” here. You can then select the device you want to use for audio output.
Test numbers for audio tests:
- Test incoming audio: 10 000
- Test double-sided audio:10 005
Are three-way conferences possible?
We are currently working on this option.
Which voice codec is used?
- G.711 (60-100kbit / s), there is no adaptive adaptation to low bandwidth if you are on the go.
Is the signaling and / or speech encrypted?
- Yes, signaling via TLS and voice via SRTP.
4. Errors and solutions
In this article you will find a list of the known errors and solutions for the sipgate softphone.