Both Users and Administrators can turn on Call Recorder for a phone, but only Administrators can book the Call Recorder plan.
To activate Call Recorder on a User's phone:
- If logged in as an Administrator, click the small arrow next to your User name at the top of the navigation bar on the left-hand side of the page. If you're a regular user, go to point 3
- Select the correct User from the drop-down list
- Click Phones
- Click the phone you'd like to have the Call Recorder feature active on
- Click the toggle for "Record all calls" so that the toggle button is now blue and reads "On"
All outbound calls which are made by this specific device/phone will now be automatically recorded. The recordings can be found in the User's Event List.