sipgate Call Recorder is a feature which allows you to automatically record all OUTGOING calls on a sipgate team account. Your incoming calls will not be recorded unless you dial *6, one of our free in-call features.
After an Account Administrator has booked the feature to the sipgate account, they have the option to activate the Call Recorder option for each user on the account.
To activate Call Recorder on a User's phone:
- Click your User name at the top of the navigation bar on the left-hand side of the page
- Select the correct User from the drop-down list
- Click Phones
- Click the phone you'd like to have the Call Recorder feature active on
- Click the toggle for "Record all calls" so that the toggle button is now blue and reads "On"
This change should take place immediately. The recorded calls will appear as MP3s in the User's Event List.
Please note, this feature is only available for account outbound calls. If you wish to record inbound calls then you will need to use our manual "In Call" recording standard feature. More information on this feature can be found here.
The Call Recorder feature costs £29.95 ex VAT per month, as well as 3.6p/min. This extra per-minute price is not covered by any call packages.