What is sipgate Call Recorder?
sipgate Call Recorder is a feature which allows you to automatically record all outgoing calls on your sipgate account. Your incoming calls will not be recorded unless you dial *6 to start an individual recording manually.
After an Account Administrator has booked the feature to the sipgate account, they have the option to activate the Call Recorder option for each user on the account.
To activate Call Recorder on a user's phone:
- Click your User name at the top of the navigation bar on the left-hand side of the page
- Select the correct user from the drop-down list
- Click Phones
- Click the phone you'd like to have the Call Recorder feature active on
- Click the toggle for Record all calls so that the toggle button is now blue and reads On
The change should take place immediately. The recorded calls will appear as MP3s in the user's Event List.
Please note, this feature is only available for account outbound calls. If you wish to record inbound calls then you will need to use our manual In Call recording standard feature. More information on this feature can be found here.
The Call Recorder feature costs £29.95 ex VAT per month, as well as 3.6p/min. This extra per-minute price is not covered by any call packages.
Both Users and Administrators can turn on Call Recorder for a phone, but only Administrators can book the Call Recorder plan.
To activate Call Recorder on a User's phone:
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If logged in as an Administrator, click your name at the top of the navigation bar on the left-hand side of the page. If you're a regular user, go to point 3
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Select the correct User from the drop-down list
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Click Phones
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Click the phone you'd like to have the Call Recorder feature active on
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Click the toggle for Record all calls so that the toggle button is now blue and reads On
All outbound calls which are made by this specific device/phone will now be automatically recorded. The recordings can be found in the User's Event List. The user has the options to download or delete the recordings directly from the Event List. The recordings will stay available in the Event List for as long as your have an active team plan on your account.
When a user's call recorder feature is activated, then as each outbound call is established, a standard call is being recorded message is played which is audible to both/all call parties. This is the default message for the Call Recorder feature.
This standard/default message can be changed and set to a message of your choice.
To do this, an administrator needs to log into the account and then click on the Account Administration icon. Then click the Customisation icon in the far left navigation column. Now you will be able to see the personal message for Call Recording option.
Here, you have the option to upload an individual message of your choice and have this set as your default automatic call recorder feature message. It is only possible to have one personal message uploaded/stored at a time.
Please note: Only the User who owns the Event List where the recordings are stored has access to these recordings.
Account administrators do not have access to other users Event Lists, and as such are not able to access other users call recordings.
If you wish to stop recording a call which is automatically being recorded by the Call Recorder feature, you can do this by pressing the keys *6 on your device/keypad.
The recording for your call up to the point you stopped recording the call can then be found in your Event List.