What is sipgate Call Recorder?

sipgate Call Recorder is a feature that allows you to automatically record all outgoing calls on your sipgate account. Before using this feature, an administrator must enable it in the left-hand menu under Phone System ➔ Customisation. Incoming calls will not be recorded unless you dial *6 to start an individual recording manually.

How to activate Call Recorder

After an Account Administrator has booked the feature, they must activate the Call Recorder option for each user on the account.

As an Administrator

• Open the Account Administration.
• Click on Users and select the desired user.

As a User

• Log in to your sipgate user interface.
• Click Telephony in the left-hand navigation.

The following steps are the same for both Administrators and Users:

• In the top bar, you will see an overview of devices. Click on the phone you want to activate Call Recorder for.
• A window will open—scroll down and click on More Settings.
• Toggle Record all calls so that it turns blue and reads "On."

The change should take effect immediately. All outbound calls made from this specific device will now be automatically recorded.

Custom Announcements

When Call Recording is enabled, a standard announcement will be played before each call, informing all participants that the call is being recorded. This message is audible to both/all call parties.

Administrators can replace the standard message with a custom MP3 file:

• In Account Administration, click on Customisation in the left-hand menu.
• Scroll down to find the Call Recording Announcement option.
• Upload your custom message.

Uploading a new announcement will automatically replace the default or any existing custom message. Only one custom message can be stored at a time.

Stopping a Recording

To manually stop a recording during a call, press ∗ 6 on your phone. The recording will be saved up to the point you stopped it. You can find the recording in your Event List.

Accessing and Storing Recordings

All recorded calls can be found in the Event List of the respective user. Users can download or delete recordings from their Event List.

Recordings are available for at least 12 months. To ensure recordings are stored for the full contract duration:

• Go to Account Administration.
• Click on Account & Billing ➔ Account Settings.
• Set the Event List Storage to Store for the entire contract duration.

If set to Store for 1 month, recordings will be deleted after one month.

Pricing

The Call Recorder feature costs £29.95 (ex VAT) per month, plus 3.6p/min. This per-minute charge is not included in any call package.

User Access

Only the user who owns the Event List has access to their recordings. Administrators do not have access to other users’ recordings.