How can I allow notifications for the sipgate web app?

Why does the sipgate web app need notifications?

The sipgate web app uses notifications to inform you about incoming calls, even if your browser is in the background or the app is open in another tab. Without this permission, you won't be notified of incoming calls and could miss important conversations.

If you accidentally denied access to notifications or reset the permissions when you first opened the app, you can find instructions here on how to subsequently allow access.

Adjust browser settings

Depending on which browser you use, the steps are slightly different.

Google Chrome

1. Open the sipgate app on the web in Chrome and log in
2. Click on the settings icon (or lock icon) on the left side of the browser's address bar
3. In the "Notifications" section, activate the toggle switch on the right side
4. Reload the page if necessary

Option:

1. Click on the three dots (⋮) in the top right corner of your Chrome browser
2. Select "Settings" and then "Privacy and Security"
3. Click on "Website Settings" and then on "Notifications"
4. Search the sipgate website (https://workspace.sipgate.com) in the list and change the setting to "Allow"

Mozilla Firefox

1. Open the sipgate app on the web in Firefox and log in
2. Click the settings icon on the left side of the address bar
3. Click "Blocked" when sending notifications
   
   
   
   
4. A banner will appear at the bottom of the app - click on "Enable"
   
   
   
   
5. In the dialog that appears, select "Allow"
   
   
   
   
6. Reload the page

Option:

1. Click on the three lines (≡) in the top right corner of the Firefox browser
2. Select "Settings" and scroll to "Privacy & Security"
3. Scroll down to "Permissions" and click "Settings" next to "Notifications"
4. Search the sipgate website (https://workspace.sipgate.com) in the list and change the setting to "Allow"

Apple Safari

1. Click on "Safari" in the menu bar (top left)
2. Select "Settings..."
   
   
   
   
3. Go to the "Websites" tab and select "Notifications" in the left sidebar
4. Search the sipgate website (workspace.sipgate.com) in the list and change the setting to "Allow"
   
   
   
   
5. Reload the page
   
   

Microsoft Edge

1. Open the sipgate app on the web in Edge and log in
2. Click on the lock symbol on the left side of the address bar
3. Click "Permissions for this site"
   
   
   
   
4. Set the "Notifications" setting to "Allow"
   
   
   
   
5. Close the settings and reload the page

Checking the notification settings in the sipgate app

You can check at any time in the sipgate app whether notifications are activated:

1. Log in to the sipgate app on the web
2. Click on "Settings"
3. Select "Preferences"
4. Here you can see the status of your notification approval

Errors and Solutions

If you still experience problems with notifications after changing the settings:

1. Check browser settings: Make sure that notifications are generally allowed in the general browser settings.
2. Check system settings: On some operating systems, you may also need to allow browser notifications in the system settings.
   • Windows: Settings ➔ System ➔ Notifications & Actions
   • macOS: System Preferences ➔ Notifications
   • Linux: Depending on the distribution used
3. Restart browser: Restart your browser completely and try again.
4. Clear cache: Clear your browser cache and reload the page.

Importance of notifications

Note: Keep in mind that without notifications enabled, you won't receive notifications of incoming calls if the browser is in the background or the app is open in another tab.