How to set up Plug & Play (Auto-Provisioning)

Plug & Play, also known as Auto-Provisioning or Remote Setup, enables quick and easy configuration of Snom D-phones. To configure the phones, you'll need their MAC addresses.

Important: The Plug & Play feature is only available for DXXX Snom devices with firmware version 10.x and above.

First, log in as an admin. Then, go to Account Management and click on Plug & Play in the navigation menu. To add a device, click Add.
In the window that appears, enter the phone's MAC address and the name of the user whose phone you want to configure.

Important: The MAC address can be found on the packaging or the underside of the phone. Alternatively, you can also find it in the "System Information" menu on the phone's display.

Once you connect the phone, it will automatically download the configuration file and be ready to use within minutes. If needed, you can manually adjust the configuration file using the XML editor. If you want to assign the phone to another person, click the gear icon in the top right corner and reassign the device.

Errors & Solutions

Error 1: After adding the MAC address, the window closes, and no phone is created.
Analysis 1: Press F12 in the browser, open the console, and try adding the MAC address again.

  • Cause 1.1: The MAC address is already registered in the same account.
    Solution 1.1: Check the list of MAC addresses, adjust the settings, or delete the phone.

  • Cause 1.2: The MAC address is already registered in another sipgate account.
    Solution 1.2.1: Log into the other sipgate account, delete the MAC address under Plug & Play, then log out and log into your own sipgate account to add the MAC address.
    Solution 1.2.2: Contact sipgate support to have the MAC address deleted.

  • Cause 1.3: The phone may have been purchased second-hand and is still registered with another provider.
    Solution 1.3: Report the MAC address to sipgate support, who will ask Snom support to delete the MAC address. Once confirmed, you can store the MAC address in your sipgate account.

Error 2: Press F12 in the browser and open the console to add the MAC address.
Analysis 2: Error 503 (Service Unavailable) when trying to access the API.

  • Cause 2.1: There is an outage.
    Solution 2.1: Wait until the issue is resolved.

  • Cause 2.2: A general issue with adding MAC addresses to SRAP's.
    Solution 2.2: Report the MAC address and the error to sipgate support.

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