CLINQ Errors and Solutions

General Errors

Error: Calls cannot be made. There is no sound.
Solution: Check the app's microphone permissions.

In Windows 11, go to START ➔ WINDOWS SETTINGS ➔ PRIVACY & SECURITY ➔ MICROPHONE.
Activate the following options:

• Microphone access
• Allow apps to access your microphone
• Allow desktop apps to access your microphone

In Apple macOS, open SYSTEM SETTINGS ➔ PRIVACY & SECURITY ➔ MICROPHONE, and activate microphone access for the sipgate app CLINQ.

Error: Calls cannot be made, and an audio error message appears.
Cause: The firewall is blocking usage.
Solution: Allow IP and port ranges for sipgate in the firewall.

Error: The login window briefly opens and closes, showing the error message: "An error occurred. Please try again."
Analysis: sipgate App ➔ Help ➔ Export Logs ➔ Save Zip
Search in the renderer.log for [date time] [error] [app] other
Cause: login.sipgate.com is blocked by the firewall or pi-hole.
Solution: Allow login.sipgate.com.
Example: Fritz!Box ➔ Internet ➔ Filter ➔ Edit Blocked Internet Pages ➔ Remove login.sipgate.com from the filter.

Windows

Error: Login works, but then "Oops! Something went wrong. Reload the app or try again later."
Analysis: sipgate App ➔ Help ➔ Export Logs ➔ renderer.log
[error] [ws] ⛔️ Socket disconnected io client disconnect
Error: Cannot read properties of undefined (reading 'some')
Workaround: sipgate App CLINQ ➔ Help ➔ Reset Cache and restart the app.

Error: "Update could not be installed. Check your internet connection and try again."
Cause: sipgate App CLINQ was started without internet access.
Solution: Click on Open sipgate CLINQ, activate internet via WiFi/LAN, then try to install the update again.

Error: Notifications are not showing.
Activate notifications in Windows:
Win11: System ➔ Notifications ➔ ON

• sipgate App CLINQ: ON
• sipgate App CLINQ ➔ Notifications: ON
• sipgate App CLINQ ➔ Show Notification Window: ON

Error: "An error occurred. The switch cannot be started. Please turn off active ad blockers or change the pop-up settings in your browser."
Problem: When opening the sipgate App, clicking Sign In redirects to sipgate.de, but the browser blocks the pop-up, causing the above error message.
Cause: A pop-up blocker is active in the browser.
Solution: Disable the pop-up blocker in the browser, restart the browser, and log in to the sipgate App again. Once signed in, you can re-enable the pop-up blocker in the default browser.

Error: 1-minute white screen before the login window appears, followed by a 5-minute loading spinner before login completes.
Problem: Contacts are not loading; you can only see phone numbers, and favorites couldn't be found in your CRM contacts.
Cause: The folder is read-only C:\Users\Username\AppData\Roaming\sipgate-desktop\IndexedDB.
Solution: Remove contacts from favorites. Grant write permissions for the folder.

Error: [info] [contacts] Destroying IndexedDB for contacts… in the renderer.log.
Cause: There is a problem with the database.
Solution:

• Uninstall the sipgate App.
• Manually delete the folder C:/Users/User/AppData/Local/Programs/sipgate-desktop.
• Manually delete the folder C:/Users/User/AppData/Roaming/sipgate-desktop.
• Reinstall the sipgate App.

Error: sipgate App CLINQ installation and/or update fails.
"Sipgate App cannot be closed."
"A javascript error occurred in the main process."
Cause: PowerShell is running in "Constrained Language Mode", restricting the execution of PowerShell scripts.
Solution: Temporarily allow PowerShell to run in Full Language Mode via Group Policy, perform the sipgate App CLINQ installation/update, then re-enable the Group Policy.
Example: Constrained Language Mode SRP/GPO.

Linux

Error: ./clinq.AppImage: cannot execute binary file: Exec format error.
Cause: i386 / arm64 is not supported.
Solution: Use Linux amd64.

Mac

Error: When selecting sipgate SSO, the email is already logged in, and you can only enter the password, preventing logout and login with another sipgate user.
Cause: /Users/$USER/Library/Application Support/sipgate-desktop stores the email address.
Solution:

• Uninstall CLINQ.
• Open Finder, go to Go To, and delete /Users/$USER/Library/Application Support/sipgate-desktop.
• Replace $USER with your Mac username. Example: /Users/Mustermann/Library.
• Then, install the sipgate App, delete the desktop folder, and log in with sipgate SSO.

Error: Updates cannot be installed. Please check your internet connection.
Cause: sipgate App CLINQ was not moved to the Applications folder.
Solution: Refer to the "Installation" section above. Uninstall the sipgate App CLINQ, execute it, and move it to the Applications folder via the Finder menu.