How can I port my phone number to other providers?

You can port your sipgate number to another provider. Your new provider will handle the process and submit the porting request on your behalf.

Porting Fixed-line Numbers
Porting fixed-line numbers is free of charge, regardless of how many numbers you are transferring.

Porting Mobile Numbers
If an employee is leaving your company but wishes to keep their mobile number, you can transfer it to another provider. The number must first be released for porting by a sipgate account administrator. This release is valid for 30 days.

Important: Mobile numbers linked to an active sipgate product and not ported to another provider will be automatically cancelled on the porting date.

How to release a mobile number for porting

  • Log in as an administrator to your sipgate account.

  • Navigate to Phone Numbers.

  • Locate the mobile number you want to port.

  • Click the three-dot menu next to the number and select Release for Porting.

  • Your new provider can now initiate the porting process.

Ensure the porting details match your sipgate records exactly

  • Mobile number

  • Account holder’s full business name

  • Provider: sipgate (sometimes listed as sipgate Wireless or Vintage Wireless)

  • Contract type: Business

  • Porting date: As soon as possible

  • sipgate customer number (seven-digit ID)

General Porting Process

  • A correctly submitted porting request will be authorised by sipgate within one working day.

  • A single-line port typically takes at least seven working days.

  • Multi-line ports may require at least ten working days.

  • Your new provider will keep you updated on the porting progress.

Fees
sipgate may charge a fee of £29.00 per number for porting out. However, this fee will be waived if the number has been active on the sipgate network for at least 60 days.

Account Closure
Once the porting process is complete, we will notify you via email. If you wish to close your sipgate account, cancel any active plans first and then request account closure by emailing team@sipgate.co.uk.

Important
On your new provider’s Letter of Authorisation, make sure to provide your sipgate 999 Emergency Address as the Site or Installation address. Porting requests with different addresses will be rejected.

For details on cancellation and refund policies, please check our Terms & Conditions: https://www.sipgateteam.co.uk/terms-and-conditions.

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