How can I export my call statistics for channels?

As an admin, you have the option of analyzing the reachability of the last 60 days for all created channels separately. An automatic statistic is created for this purpose, which records all incoming calls. To download the current statistics, click on Export data in the corresponding channel routing on the left. You will then receive the desired file in CSV format.

To export data, you first need the authorization of an admin. You will then find the export function under My Telephony in the left-hand menu bar. Select the desired channel routing and click on Export Data at the bottom.

The following data can be analyzed using the statistics:

• Which number was called and when?
• How many calls were answered?
• How many calls were missed? When were calls missed?
• How many calls were forwarded?
• How many calls exceeded the maximum waiting time?
• At what times was the call volume highest?
• If the agent statistics are activated: who answered how many calls?