sipgate team & trunking Help

Acrobits/Groundwire (Android and Apple iOS)

The Acrobits and Groundwire softphones are compatible with Android and Apple iOS. 

Note: The Acrobits application can be purchased for a fee in the Google Play Store and Apple App Store. Alternative, free-to-download softphones are available such as Zoiper, and CSIP Simple

The Configuration of Acrobits with Android will be similar, as will the configuration of the Groundwire app. 

Configuring Acrobits with Apple iOS: 

 

 The settings in the following images or your personalised configuration guide found here will help set up the Acrobits and Groundwire applications with your sipgate team account:

 Above Acrobits' Dialpad, tap the Settings  button, and then tap on SIP Accounts

In the top right hand corner of the next page, tap the " + " button: 

Choose the Generic Account option: 

 

 Next, you'll need to enter your SIP-ID and SIP Password (not your web login credentials): 

 

 Open Advanced Settings and check the following settings: 

Incoming Calls: On with Backgrounding

Proxy: sipgate.co.uk:5060 

Auth User Name: Your SIP-ID

Transport Protocol: UDP 

DTMF Mode: Please enable the option "RFC 2833"

Expires: 600 

Now please tap on 'Hacks' and enter: 

RTP Port Start: 43104

RTP Port End: 43120 

SIP Port: 43160

Tap on Done and/or Save to store your settings. 

 

 You've finished configuring your Acrobits softphone!  

 

Testing your Phone's Set Up:

To test your phone's configuration dial the following sipgate numbers:

  • 10000
  • 10005
  • 10020

 For further tests and information click here

  

Troubleshooting:  

If you've problems registering online or with calls, please test with and without the STUN Server enabled. 

To enable STUN:

- in Acrobits' Settings open your sipgate account;

- open Advanced Settings and tap on NAT Traversal

- Under Media select STUN

- In the STUN Server field enter stun.sipgate.net:3478 

 

 For further troubleshooting advice please see the following links and Help Articles for troubleshooting advice:

Acrobits Help Desk:

https://www.acrobits.net/hesk/

sipgate Help & Troubleshooting articles:

 

 

Notes: 

 Acrobits offers Apple iOS users the option of Push Notifications instead of Backgrounding. Using PUSH Notifications may extend your iPhone or iPad's battery life, but isn't supported by sipgate. 

 

 Acrobits supports using different codecs for WiFi and for 3G/4G connections. We recommend using lower bandwidth codecs with 3G/4G connections:

Supported Audio Codecs and Nominal Bandwidth

GPRS and EDGE connections may allow Acrobits to register, but won't support VoIP calling.

 

 

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