sipgate team & trunking Help

Making Your First Phone Call

This article will introduce you to the basic set up of a User's VoIP phone. In a couple of minutes you should be making your first phone call with sipgate team. 

 Please click here to login to your sipgate team account: 

sipgate team login page

After logging in, click on the Settings button at the top of the page  

 Your User's online settings will be displayed. Hover your mouse's cursor over your User's VoIP-Phone and click on "SIP Credentials":


 At the bottom of the pop up window, click on "Configuration instructions": 

 Next, select your VoIP phone from the list. If your phone isn't listed or if you don't yet have a VoIP phone, please choose the Zoiper softphone: 

A personalised set up guide with images showing your SIP Credentials will open. 

 If Zoiper has registered online successfully, the status of your VoIP phone should update from offline  to online

To check your phone's online status, click here

 After setting up your VoIP phone, please place some free test calls to the numbers in the following Help Centre article:

Testing your VoIP Phone's Configuration 

Each team trial comes with one hour of test UK test calls. Place some off network test calls to a UK landline or mobile. 

 During your 30 day trial, you'll have three 056 UK non-geographic numbers available to help with call testing. One 056 number will be automatically assigned at account activation to the account Administrator's User.

 What next

  • Remember to set up a call forward to your voicemail

Setting up a user's Voicemail 

  • Add another User to your sipgate team account and set up a VoIP phone with this new User: 

Creating a new User

  • Try receiving a call from this new User at your own User's extension number and then transfer that call to another number:

Transfer: How to transfer an active call to another phone

  • Click here to open your online My sipgate Inbox to review your call and voicemail records: 

My sipgate Inbox




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