How do I set up a VoIP device or softphone?
As outlined in the Set up an account article, each user account already includes a VoIP phone, which acts as the telephony endpoint or interface. This interface needs to be connected to a desk phone, softphone, or another device to enable calling. To do this, go to the User tile in account management and select the relevant person. Next, click on the device you want to configure. A pop-up box will appear with all the information you need: SIP ID, Registrar, and password. Enter these details into your device or softphone to complete the setup and enable calling.
Users can also configure their devices themselves. In the navigation bar on the left, click Telephony. From there, you’ll find the devices and follow the same process.
Need more detailed setup guidance? Click on Configuration Guides in the info box. Here, you’ll find instructions for the most common devices and softphones.
After the setup, you can perform simple tests to check if the device is working properly. Just dial the test number 10000. If you can reach this number, your device is connected correctly.
Note: If automatic prefix dialing is enabled, you won’t be able to reach the test number 10000.
For Windows, macOS, and Linux, we recommend using our sipgate app CLINQ, which offers a range of integrations.
Below, you'll find a list of additional softphones that have been successfully tested with sipgate. We also provide configuration guides for these models.
Windows
- sipgate app CLINQ
- PhonerLite
- Bria
- Phoner
- NinjaLite
- X-Lite
- Linphone
macOS
- sipgate app CLINQ
- Telephone
- X-Lite / Bria
- Linphone
- Zoiper
Linux
- sipgate app CLINQ
Android
- Bria
- MizuDroid
- CSipSimple
- Linphone
- Integrated Android VoIP client (from version 4.x)
iOS
- Linphone
- X-Lite / Bria
- Zoiper