Call Forwarding Rules for Users
Call Forwarding can be set up to send incoming calls to voicemail and/or to another phone number either after a delay or immediately.
Calls forwarded to non-sipgate phone numbers will be charged according to the outbound call rate to that destination. This is the case even if you have a call package booked to your account.
Note: Many VoIP phones offer their own call forwarding/diversion options. These can be used instead of, or in conjunction with, your online sipgate account's call forwarding options. More information about using a phone's internal forwarding is available here.
Configuring Call Forwarding
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Log into your sipgate account and navigate to the Telephony section in the left-hand menu.
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Click Forwarding or Voicemail.
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Under Forwarding, select the connection for which you'd like to set up forwardings. Under Voicemail, click Voicemail, Call Forwarding & Hunting.
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You will see a routing diagram where you can add forwarding rules by clicking Edit Routing.
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Calls can be forwarded to up to three destinations (please note: when the call reaches a voicemail, the call is considered complete, and forwarding ends).
Admin Access
If you are an administrator and want to configure call forwarding for another User
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Go to the Account Administration.
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Select the corresponding user and edit their routing settings accordingly.
Setting Up Conditional Call Forwarding
You can choose to have a general call forwarding ruleset to be followed in all situations or configure special cases:
When I do not answer
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Set how long your phone will ring before forwarding.
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Choose whether to send the call to voicemail, another phone number, a specific user, or a group.
When I am on the phone
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Decide how long the call should wait before being forwarded.
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Choose whether to send the call to voicemail, another phone number, a specific user, or a group.
When phone is offline/unavailable
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Select whether to send calls received while offline to voicemail or forward them to another number, user, or group.
You can also specify a timeframe when the forwarding rules should be active
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Click Enable time-based forwarding.
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Select the days and times when calls should be forwarded.
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(Optional) Add different rules for weekdays and weekends.
Enabling immediate forwarding in all cases
If you want calls to be forwarded immediately, regardless of whether you are online, busy, or offline:
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Click Edit Routing.
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Click the Edit icon on the right side.
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Enable Forward calls immediately in all cases.
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Click Save.
Important: Activating immediate forwarding will overwrite and delete any existing call forwarding rules. A confirmation prompt will appear before saving changes.
If you later wish to revert to separate forwarding rules for online, busy, or offline states, simply uncheck the immediate forwarding option in the settings.
Example: Setting Up Call Forwarding for Workdays and Weekends
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Select the user profile at the top of the navigation bar.
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Click Voicemail, then Voicemail, Call Forwarding & Hunting.
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Choose whether call forwarding should be permanently active or only in special cases.
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Set where calls should be forwarded and how long they should ring before forwarding.
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Define a timeframe for when call forwarding should be active during weekdays.
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Click Add row to configure different forwarding rules for weekends.
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Select the voicemail option for calls received outside the defined timeframe.
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Click Save.
Related Help Article: Setting Up a User's Voicemail