sipgate team & trunking Help

My sipgate Inbox

Your My sipgate Inbox contains your records for calls, SMS, faxes, voicemails and call recordings from the preceding three months.

Entries can be Archived, Deleted, Starred , or filtered based on type:

The entries displayed in your Inbox list can be filtered further:    


Create Labels to clearly organise entries related to a particular task, project or event.

Filters & Notifications: Using filters you can automatically attach labels, organise and star incoming entries. Email notifications for all entry types can be set-up based on your filters.


Managing Individual Entries:

Notes added to entries will be displayed as the entry's title in the Inbox list: 

Click on the green Call button to ring the called or calling number.

Forward: share entries with colleagues by email, fax, SMS and internally:

Contact: add the calling or called number to your Contacts:

Additional information is available by clicking Details.

You can rate the call's quality by clicking Quality.


Searching your Inbox:

To search for a particular entry or entries click the Search on the left hand side of your My sipgate Inbox. 

The search options available are:

  • From (Name or Number)
  • To (Name or Number) 
  • Date From
  • Date To



Have more questions? Submit a request