Our support sometimes need to send you several files, and may send you all of these in a single Zip file attached to an email.
You'll need to extract the contents of the Zip file.
How to do this will depend on your operating system:
Windows: For instructions on opening Zip files with Windows PCs click here.
Mac OS: Double-click on the Zip file to open it using the Archive Utility.
Ubuntu: For instructions on opening Zip files with Ubuntu click here.