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Adding or Changing IVR Greetings

Until a greeting is added to an IVR, the IVR will be inactive and callers will hear an engaged tone.

 

Greetings can be recorded over your VoIP phone using Click2Record or Uploaded as MP3 files.

 

To add a Greeting to an IVR's menu:

  • Open Settings --> IVR --> Users & Groups
  • Select +IVR  
  • Click on the desired IVR
  • Choose either Click2Record or Upload MP3

  • After clicking Click2Record the VoIP phone you've selected for Click2Dial calling will ring.
  • If uploading an MP3 greeting, please use file sizes of 2MB or lower.

 

To Change an IVR menu's Greeting:

 

  • Open Settings --> IVR --> Users & Groups
  • Select +IVR 
  • Click on the desired IVR
  • In the Main Greeting section click Change

  • Select Click2Record  or Upload MP3 

 

Although only one Greeting may be active at a time, multiple greetings can be uploaded or recorded.

Previously saved greetings can be Renamed or Deleted:

 

 

 

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