Setting up a User's Incoming Call Handling

Using standard call routing, incoming calls to a User's phone numbers or extension number(s) will ring through on all of the User's phones.

Using special routing a User with more than one phone can choose which phone will ring based on the extension number or phone number that was called. 

Special Routing:

In order to set up special routing please use the following instructions:

• Click Connections.
• Next to the black navigation bar on the left-hand side of the screen, select the Phone Line, Group Phone Line, SMS, or Fax Line that you'd like to route
• Toggle On/Off the VOIP phones that you'd to ring when someone calls that line.

The changes will take place immediately.

In order to change the phone numbers assigned to each user, or to register or remove a VOIP phone to/from a User's profile, you'll need to go to different sections of the account.

Important: Should you activate the DND (do not disturb) function, it will only take effect for any phone/extension number or group that has no special routing active.

Using standard routing, the User's call forwarding rules will be apply to all phones linked to the selected Connection.

With special routing activated, Users can set up different forwarding rules for each of their Connections.

Group Lines will follow the Group's call forwarding rules, and not the individual User's forwarding settings