Sometimes our support may request screenshots (images) of your device settings.
The steps to take a screenshot will depend on your device and/or operating system.
The support site of the vendor of your operating system should contain guides describing how to take and use screenshots.
To take a screenshot with Windows PCs please see:
- Windows XP: http://windows.microsoft.com/en-GB/windows-xp/help/setup/take-a-screen-shot
- Windows Vista, 7 and 8.1: http://windows.microsoft.com/en-gb/windows/take-screen-capture-print-screen
For Mac OS please see: http://support.apple.com/en-us/HT201361
Apple iOS: http://support.apple.com/en-us/HT200289
With Android the ability to take screenshots, and the steps to do so, will vary between devices. Please see your Android device's manual and/or support pages for guidance.
With Android 4.0 and higher, pressing either the Power or Home button and the Volume-down button simultaneously will normally take a screenshot.