Setting up and using 999 emergency services with sipgate

Activating your 999 emergency location

To contact UK emergency services (999) from your sipgate account, you must set up a valid UK address as your emergency location. Foreign addresses are not accepted.

• Go to Account Administration → Locations → + Add Location
• Enter your UK address and submit it for verification
• Once verified, you’ll receive an email confirming activation (this may take a few days)

You can check your emergency status anytime in your account settings.

Assigning an emergency location to a device

Each phone in your sipgate account must be assigned a verified emergency location. This ensures that emergency responders receive the correct address when a 999 call is placed.

For Admins

• Go to User Overview and select a user
• Click on a device and open Device Settings
• Assign an existing verified emergency location

For Users

• Go to Telephony Settings and assign an emergency address to your landline connection
• Or, open Device Overview, select a device, go to Device Settings, and assign an emergency location 

Emergency Call Limitations with VoIP

• Requires power and an internet connection – VoIP calls won’t work during power or network outages.
• Location confirmation is required – Always provide your current address when calling 999.
• Public internet routing – VoIP emergency calls do not receive the same priority as mobile or landline calls.

Keeping Emergency Locations Updated

Some emergencies may prevent you from speaking during a call. To ensure emergency services reach you in time, regularly verify and update your registered location.

Important Warnings

• Do not make test 999 calls – Hoax calls can lead to prosecution.
• Incorrect details may delay emergency services – Always update your registered location when moving.
• sipgate passes on penalties for misuse – Any costs incurred due to improper emergency calls will be billed to the customer.