To be able to contact the emergency services from your sipgate account, you have to configure and activate your emergency location!
Failing to set up this feature will prevent you from being able to contact the emergency services.
Please be sure to submit your correct and valid UK address as foreign addresses will not be accepted.
sipgate will then verify and validate your UK emergency address and confirm by email if the emergency call service has been activated after being validated by the EHA (Please note that validation can take up to a few days).
You can always check the emergency status on the sipgate website in your settings area.
You can find instructions for activating your access to UK 999 emergency services from your sipgate account here.
Important: Please take note of the following limitations of VoIP-originated Emergency Calls:
- VoIP applications require a power source and enabled internet connection to make 999 calls.
- When making a VoIP originated Emergency Call you are required to confirm/provide your location to enable the correct emergency organisation to respond.
- The VoIP-originated Emergency Call may have to pass over the public internet where it will not receive the same network priority or quality assurance as to Emergency call made on a mobile network or on a circuit-switched fixed line.
- Do not make any calls to test "see if it works".