We don't offer the option of porting non-geographic UK numbers (e.g 03xx or 08xx numbers) to sipgate team.
Before we can start the port:
Phone numbers can only be ported to sipgate accounts that have completed the initial account setup. Please select a temporary sipgate phone number and confirm your Start Code online.
The Start Code letter should reach you within 2-4 business days after registration and is used to unlock the call capabilities of your account. After this step we'll gladly accept your number porting request.
Getting your port started:
Generally we'll be able to port your geographic 01- or 02- UK number to sipgate, but there are some providers and area codes that sipgate cannot port from.
Step 1. To check if sipgate can port your number contact our Port Desk at:
Please be sure to confirm:
- the full telephone number you wish to port in your email;
- your current service provider;
- your sipgate account number
Step 2. After confirming sipgate can port your phone number we'll send you two application forms to complete and sign.
After we've received the completed forms sipgate will manage the port application for you and keep you updated as it progresses.
Step 3. When your current provider accepts your port application they'll confirm the port completion date. We'll let you know the porting date so that you can plan the changeover in advance on your side.
BT have the following time-scales for completing a number port (guideline only):
- Single line – 7 working days
- Multi-line – 10 working days
sipgate cannot guarantee that the port will be carried out within the time-scales above. Information about port processing times is available here.
Step 4. Once the port has been completed, inbound calls will automatically route to your sipgate account and you'll be able to set your ported number as your outbound called ID.
- Fee per number up to 5 numbers: £25 per number (max £125)
- Each subsequent number (6+): £5 per number
- Optional phone directory listing retention: £5 per number
Please do not top up your account with the porting application fee until we've sent you the porting application forms.
Before returning the porting application forms to sipgate please top up your sipgate account with £10 by credit card if you do not already have a payment method attached to your account. sipgate's porting staff will charge the remainder of the porting fee to your card after your porting application has been submitted.
If your current service provider rejects your port application you will still be charged for the rejected application and any subsequent resubmissions.
sipgate starter accounts can only handle 1 additional number, so you are only able to port 1 telephone number to a sipgate starter account.
Non-geographic UK numbers (08xx, 03xx, 07xx, 09xx, 05xx) cannot be ported to sipgate.
Security Lines: Where there are security lines at an installation a porting order will be rejected by your current service provider unless you cancel the security functionality or transfer it onto another number prior to your port's submission.