sipgate team & trunking Help

Transferring a sipgate basic Account to sipgate team or Trunking

It is possible to transfer your existing sipgate basic residential number and credit balance over to your sipgate team or SIP Trunking account.

To do so, you'll need to have a sipgate team account which has been upgraded out of the trial to a regular team or Trunking plan. 

To make an official request, please:

  Login to your sipgate basic account and go to Settings.

 Under the settings tab, please click Switch under the option Switch to sipgate team.

 Here, please enter the email address and password for your sipgate team account and click Switch

After the above has been completed, you will receive an email from us on how to continue with the transfer of your sipgate basic telephone number to sipgate team.

If you wish us to transfer your credit balance from your basic account to your team or SIP Trunking account, please be sure to cancel all current features and disable automatic top-ups before emailing us. 

Please note: Transferring your number from sipgate basic to sipgate team and SIP Trunking is irreversible. It is not possible to transfer a number from sipgate team or SIP Trunking accounts to the sipgate basic service.

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