General Configuration Settings for IP Deskphones and Softphones

Personalised Help Centre setup guides for many popular VoIP phones and softphones are available:

• IP Deskphone Configuration
• Softphones for Computers, Smartphones and Tablets

Unfortunately, we can't provide instructions for every device or softphone available on the market.

The general settings to use with any SIP compliant VoIP phone or device are:

• Domain/Realm: sipgate basic & sipgate team accounts - sipgate.co.uk                                                                       For sipgate trunking - sipconnect.sipgate.co.uk
• SIP Proxy:sipgate basic & sipgate team accounts - sipgate.co.uk                                                                   For sipgate trunking - sipconnect.sipgate.co.uk
• Outbound Proxy: sipgate basic & sipgate team - sipgate.co.uk or proxy.live.sipgate.co.uk                                     For sipgate trunking - sipconnect.sipgate.co.uk
• Register Expire Time: 600 Seconds
• Username: your SIP-ID
• Authorisation your SIP-ID
• SIP-Password: your SIP Password
• DTMF Method: RFC2833
• STUN-Server: stun.sipgate.net
• STUN-Port: 3478

Please first test without the STUN server included in your settings.

The Outbound Proxy, OBP, can also be set to proxy.live.sipgate.co.uk, but we recommend using sipgate.co.uk

 You'll find your SIP-ID and SIP Password in your team account as follows:

1. Log in to your account 
2. Click on Phones on the navigation bar on the left hand side of the screen
3. Scroll down to the SIP Details section
4. Here you'll find your SIP-ID, SIP Password and Registrar
   

To test your configuration please see this Help Article:

• Testing your VoIP Phone's Configuration 

If you run into issues registering your phone online, with placing calls, or with audio quality the following Help Articles offer useful troubleshooting advice:

• Troubleshooting Audio Issues and Speech Quality
• Problems Making and Receiving Calls
• Connecting More Than One VoIP Phone or Device to the Same Router