Personalised Help Centre setup guides for many popular VoIP phones and softphones are available here:
Unfortunately, we can't provide instructions for every device or softphone available on the market.
The general settings to use with any SIP compliant VoIP phone or device are:
- Domain/Realm: sipgate basic & sipgate team accounts - sipgate.co.uk
For sipgate trunking - sipconnect.sipgate.co.uk - SIP Proxy: sipgate basic & sipgate team accounts - sipgate.co.uk
For sipgate trunking - sipconnect.sipgate.co.uk - Outbound Proxy: sipgate basic & sipgate team - sipgate.co.uk
For sipgate trunking - sipconnect.sipgate.co.uk - Register Expire Time: 600 Seconds
- Username: your SIP-ID
- Authorisation: your SIP-ID
- SIP-Password: your SIP Password
- DTMF Method: RFC2833
- STUN-Server: stun.sipgate.net
- STUN-Port: 3478
Please first test without the STUN server included in your settings.
You'll find your SIP-ID and SIP Password in your team account as follows:
- Log in to your account
- Click on Phones on the navigation bar on the left hand side of the screen
- Scroll down to the SIP Details section
- Here you'll find your SIP-ID, SIP Password and Registrar
To test your configuration please see this Help Article:
If you run into issues registering your phone online, with placing calls, or with audio quality the following Help Articles offer useful troubleshooting advice:
- Troubleshooting Audio Issues and Speech Quality
- Problems Making and Receiving Calls
- Connecting More Than One VoIP Phone or Device to the Same Router
Comments
0 comments
Article is closed for comments.