After cancellation, the monthly plan will be set to terminate at the end of the current month's billing period if you cancelled before the last day of the month. Cancellation on the last day of the month will become effective at the end of next month's billing period.
Note: A refund of the original contract's monthly fee cannot be offered. We recommend that changes to plans are made at the beginning or end of the monthly billing cycle.
To cancel existing plans, or rescind a cancellation:
- log in as an administrator
- click the "Plans & Packages"
- click the "Terminate Plan" button for any plan you'd like to cancel
- **For phone numbers**: scroll down to the bottom of this page and click the number you'd like to cancel, then "Cancel number" in the blue headline near the top right
Important: canceling your plans does not close your account. If you wish to close your sipgate account entirely, please set all of your active plans to terminate and request your sipgate account's closure by email to: