Note: Only account administrators can change an account's monthly plans.
Your sipgate plan can be upgraded, downgraded, or terminated online at any time.
Upgrades will take effect immediately and the new plan's cost will be pro-rated for the remainder of the month. Plan downgrades and terminations will be set to process at the end of the current month.
To change your sipgate plan:
- log in as an administrator
- click the Administration Tab in the menu on the left
- make any necessary changes by chosing your desired plan
- You can also terminate the plan by clicking on Terminate at the top right
- Note: phone numbers must be terminated individually at Telephony ➔ Phone Numbers
Terminations for the current month are possible only before the last day of the month.
An account administrator can revoke a monthly plan's termination up until one day before the termination date.
Inbound and outbound telephony as well as SMS will not be possible without an active monthly sipgate plan. On termination of the sipgate team plan an account's User and Group settings, call routing, and call records will be irrevocably removed.
Terminating your sipgate plan will also terminate any active call packages and/or add-ons.
Note: A refund of the original plan's monthly fee cannot be offered. We recommend that changes to team plans are made at the beginning or end of the monthly billing cycle.
Terminating your monthly plans does not close your account. If you'd like to close your account completely, please open a ticket from our website.
Please include your account number and ensure you've emailed us from your account administrator email address so we can process this request as fast as possible.