sipgate team & trunking Help

Changing Your Monthly sipgate team Service Plan

Note: Only account administrators can change an account's monthly plans.

You can switch to another contract at any time. You can either upgrade, downgrade or cancel your sipgate team contract.

If upgrading or downgrading your team plan your account will change to the new contract immediately, the new contract's cost will be pro-rated for the remainder of the month.

To change your sipgate team plan:

  • Please open Settings --> Plans & Locations --> Overview
  • Click on Change plan  or Terminate plan 

 Cancelling the sipgate team plan will not cancel any Phone Number Plans. Please be sure to manually cancel any Phone Number Plans that you no longer require. Cancellations for the current month are possible only before the last day of the month.

Inbound and outbound telephony, fax and SMS will not be possible without an active monthly sipgate team plan. On termination of the sipgate team plan an account's User and Group settings, call routing and call records will be irrevocably removed.

Terminating your sipgate Team plan will also cancel any active Call Packages and/or Pro Package add ons.

Note: A refund of the original contracts monthly fee cannot be offered. We recommend that changes to team plans are made at the beginning or end of the monthly billing cycle.

Have more questions? Submit a request
Powered by Zendesk