Group or shared voicemail setup

You can add a voicemail to a Group from within the Group's settings. The voicemail can be accessed by all members of the group. 

To add a voicemail, please use the following instructions:

• In the Account Administration, click Telephony ➔ Groups.
• Select the Group for which you wish to add a Voicemail.
• Select Voicemail and then Manage announcements
• here you can select a pre-recorded announcement or upload your individual announcement
• calls will be sent to voicemail using the Group's Voicemail, Call Forwarding & Hunting rules.

Playing a greeting without the option to leave a voicemail:

•  After uploading a personalised greeting to a Group's voicemail there will be an additional option "Do not allow the recording of messages - just play the announcement."
•  With this option selected callers will be played your pre-recorded greeting without the option to leave a voicemail message.